Client Success Manager, Scale, DoorDash for Business
About The Position
Scaled Client Success Managers own product adoption, education, and onboarding for a pooled segment of DoorDash for Business longtail, unmanaged customers in North America. They act as proactive, solutions-oriented partners, delivering enablement and activation through digital-first programs while remaining client-facing to introduce new products and features and help customers get more value from existing products. Reporting to the Manager, Client Success, this role partners with Strategy & Operations, Analytics, and Product to turn customer insights into programs that unlock value across a large customer portfolio. The manager helps refine and scale onboarding and activation for self-service accounts and contributes to the growth of the Client Success function. The team uses a one-to-many, tech-touch model—including lifecycle campaigns, group training, automation, and customer signals—to accelerate product adoption and growth.
Requirements
- At least 2 years of experience in digital customer success, consultative sales, or product operations.
- Ability to identify whitespace within complex customer organizations and translate customer needs into scalable product opportunities.
- Demonstrated ability to thrive in an ambiguous environment.
- Effective verbal and written communication skills.
- Ability to analyze, pull, and coordinate data across multiple sources.
- Ability to learn independently and manage multiple priorities.
- Proactively communicate workflow to teams and volunteer for special projects.
- Seek guidance from peers and cross-functional partners, and request and act on feedback.
- Ability to turn broad challenges or opportunities into actionable projects with clear milestones and goals, with minimal guidance.
Nice To Haves
- Experience in food delivery and/or at a SaaS company.
Responsibilities
- Support a pooled customer segment through a one-to-many model, prioritizing outreach based on customer signals rather than managing accounts individually.
- Own customer education and onboarding programs at scale, including group training sessions, email campaigns, and lifecycle communications.
- Develop expertise in the DoorDash for Business product suite and drive adoption through targeted, repeatable programs.
- Lead customer conversations to review programs, diagnose gaps, and recommend next steps, including new products, use cases, or increased usage.
- Analyze data to identify product-growth signals, diagnose activation bottlenecks, and develop data-backed recommendations.
- Test and iterate on campaigns and digital touchpoints, measuring their impact on adoption.
- Partner with Strategy & Operations, Analytics, and Product to translate insights into scalable customer programs.
Benefits
- 401(k) plan with employer matching
- 16 weeks of paid parental leave
- Wellness benefits
- Commuter benefits match
- Paid time off and paid sick leave
- Medical, dental, and vision benefits
- 11 paid holidays
- Disability and basic life insurance
- Family-forming assistance
- Mental health program
- Flexible paid time off/vacation for salaried roles
- 80 hours of paid sick time per year for salaried roles
- Vacation accrual for hourly roles
- Paid sick time accrual for hourly roles
- Wellness expense reimbursement
- Premium healthcare
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
