Client Success Manager, Scale (Remote)

FMG•Sandy, UT

6d•$50,500 - $50,500•Remote

About The Position

FMG is seeking a highly motivated Client Success Manager to manage and enhance the client experience through proactive engagement, personalized support, and continuous process improvements. The role serves as a liaison between clients and internal teams, communicates platform capabilities and product updates, and uses client feedback and market trends to identify growth opportunities and inform product improvements. The position supports clients after launch through regular outreach, training, email, and ongoing consultation. Compensation is $50,500 per year.

Requirements

Proven experience in a client success or customer support role.
Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal teams.
Detail-oriented and organized, with the ability to manage multiple priorities.
Strong problem-solving skills and the ability to think critically and creatively.
Proactive, results-driven approach to client success and engagement.
Ability to work independently and within a team structure.
Comfort brainstorming and offering creative solutions to challenges.
Ability to respond quickly to questions and challenges as they arise.
Excellent follow-up and follow-through skills.
Ability to learn the company's processes and systems with an open mind.
Access to a private, secure workspace free from distractions.
Reliable internet connection with speeds of at least 5 Mbps download and 3 Mbps upload.
Availability during the assigned work schedule for regular duties and responsibilities.

Nice To Haves

Experience in the insurance or technology industry.

Responsibilities

Coordinate and manage a multi-touch outreach program that provides each client a human touchpoint every month through proactive outbound calls, group training, and emails.
Serve as the post-launch client-facing lead for communicating platform capabilities, product rollouts, and adoption of new features.
Act as a liaison between clients and internal teams to provide proactive, consultative customer success that drives partnership, satisfaction, and mutual success.
Stay current on insurance-industry demands and market trends, and collaborate with internal teams to identify and prioritize product improvements based on customer feedback.
Coordinate and manage continuous process and workflow improvements.
Use client feedback and requests to help develop ideas for product offers and features that enhance the client experience.
Provide personalized support, resources, and ongoing engagement to exceed client expectations.
Serve as a product expert by answering client questions, sharing best practices, making recommendations, and collaborating on client resources.
Participate in ongoing team meetings to review ideas, feedback, and related activity.
Use the company's tools and applications, including Google G Suite and Slack.

Benefits

Paid holidays, including a full week off for the Winter Holiday Shutdown.
Paid time off covering vacation, sick days, parental leave, and bereavement leave.
Medical insurance, including a $0 co-pay telehealth plan.
Dental insurance.
Vision insurance.
Health Savings Account (HSA) with employer contributions.
Flexible Spending Accounts (FSA).
Company-paid life insurance and Accidental Death & Dismemberment (AD&D) coverage.
Company-paid short- and long-term disability coverage.
Company-paid Employee Assistance Program (EAP).
401(k) matching with immediate full vesting.
On Demand Pay, allowing access to a portion of earned wages before payday with same-day deposit.
Internet and gym reimbursement.
Work computer equipment provided.
Employee events and company swag.