Client Success Manager, Military (100% Remote)

Recurrent Ventures Inc.•*, CA, CA

6d•Remote

About The Position

Recurrent Ventures' Military is seeking a Client Success Manager to execute strategic, high-touch, direct-sold programs and develop key client relationships. The role works directly with clients and internal sales partners to create actionable plans, provide insights that inform strategy, and coordinate campaign flighting and management. The successful candidate will bring digital media experience, including branded content, and communicate proactively so clients understand every aspect of their campaigns. They will work across internal departments to complete deliverables on time, address client requests, report on campaign performance, and optimize channels to meet or exceed client goals. The position is 100% remote and requires working in a U.S.-based time zone.

Requirements

Five to eight years of experience in a client-facing role managing $2–3 million or more in annual revenue.
Experience facilitating multi-platform executions across social, custom video, branded content, podcasts, YouTube, and email.
Experience managing the post-sale lifecycle from kickoff through final wrap reports.
Ability to analyze and interpret data, develop strategic recommendations, and present findings to clients.
Excellent written and verbal communication skills.
Strong relationship-building skills and the ability to develop trust with clients.
Ability to manage multiple clients and projects simultaneously.
Strong attention to detail, organization, and time management.
Familiarity with CRM systems and other sales and marketing tools.
Proficiency in media planning, Microsoft Excel, and Google Sheets.
Ability to work independently and collaboratively with cross-functional teams.
Must be in a U.S.-based time zone.

Nice To Haves

Bachelor's degree in Business, Marketing, Communications, or a related field.
Experience in digital publishing, with a digital media agency, or in the creator space.

Responsibilities

Act as the primary point of contact for clients, building strong relationships and ensuring satisfaction with products and services.
Partner with Sales Leadership on large, cross-channel strategic partnerships.
Provide timely, reliable, proactive customer service.
Support the sales team in the RFP process by facilitating brainstorm meetings, sharing historical insights and best practices, and building media plans.
Handle client requests, including screenshots, content edits, and reporting requests.
Work with the sales team to identify opportunities to expand the client base through referrals and other channels.
Gather client feedback and share it with internal teams to drive improvements.
Conduct regular client check-ins to assess satisfaction and identify opportunities for further engagement.
Prioritize and project-manage campaign deliverables by coordinating with and delegating to internal departments.
Conduct daily campaign reviews, analysis, and optimization.
Develop and maintain an organizational system for campaign assets.
Refine reporting templates for digital media products to demonstrate client ROI and present campaign findings to support renewals.
Maintain accurate, up-to-date client records in Boostr, the order management system.