Senior Associate, Strategy & Operations, DoorDash for Business (Self Serve Meal Manager)

DoorDash USA•Los Angeles, CA

3d•$87,000 - $128,000

About The Position

DoorDash for Business is building a corporate dining and benefits platform that helps companies provide food programs for their teams. The Senior Associate will help grow and operate Self-Serve Meal Manager, a free product that automates recurring meals for teams and offices. Customers discover and use the product without a sales representative, so the role focuses on improving the self-serve funnel across acquisition, activation, and retention. This is a versatile, hands-on role combining analysis, growth operations, customer support, and product partnership. The Senior Associate will diagnose problems using data, determine root causes, and drive solutions from testing through rollout. The role’s scope and ownership are expected to grow as the product scales. The position reports to the Manager, Strategy & Operations for DoorDash for Business and may be performed remotely or in a hybrid arrangement, depending on preference.

Requirements

2–5 years of experience in strategy and operations or growth.
Fluent SQL skills and comfort working with large datasets, identifying root causes, and making clear recommendations from complex information.
Experience running growth or conversion experiments and distinguishing real lift from noise.
Comfort and skill in customer-facing work, including writing clear emails, handling frustrated customers, and resolving issues with empathy and ownership.
A product mindset, including the ability to recognize patterns in customer issues, assess urgency, and make a case to product partners.
Regular, highly comfortable use of AI tools such as Claude, ChatGPT, Cursor, or similar to automate workflows, analyze data, and support decisions.
Ability to take ownership from diagnosis through testing and rollout and build processes in ambiguous, early-stage environments.
Clear communication and ability to influence customers, merchants, cross-functional partners, and senior leadership.

Nice To Haves

Experience at a marketplace company, high-growth B2B startup, or early-stage AI company.
Versatility and eagerness to learn new domains, tools, and skills, and to switch between analysis, customer conversations, and process building.

Responsibilities

Analyze the self-serve funnel from visitor through sign-up, activation, and repeat ordering; identify drop-off points and run experiments across acquisition channels, onboarding, selection, and promotions.
Write SQL to size problems, segment customers, measure lift, and distinguish meaningful results from noise; build dashboards and automated checks.
Contact customers, resolve issues, and proactively reach out to teams that are stuck, at risk, or churned; gather feedback about why customers stay or leave.
Identify patterns across individual customer issues and communicate their severity and metric impact to product and engineering teams.
Investigate root causes of order defects, including late deliveries, point-of-sale issues, and failed drop-offs; coordinate fixes with merchants, Dashers, and support partners and track quality metrics.
Build AI-assisted workflows to flag at-risk customers, orders, and merchants and replace manual analysis and one-off fixes with repeatable processes.
Use customer, merchant, and order data to make clear recommendations to product, engineering, and operations partners.
Own problems end to end, from diagnosis and testing through rollout.