Complex Business Travel Sales Manager

Highgate Hotels • Las Vegas, NV

1d

About The Position

The Complex Business Transient Sales Manager solicits and manages accounts in assigned market segments, with responsibility for tracking account production and preparing month-end reports. The role requires familiarity with GDS systems, pseudo-city codes, and reporting, and involves working with hotel operations, sales teams, clients, and the brand Global Sales Office to achieve sales goals and maximize occupancy and Average Daily Rate (ADR).

Requirements

• At least 3 years of progressive hotel sales experience.
• Valid driver’s license in the applicable state.
• Knowledge of and ability to analyze reports.
• Ability to communicate effectively, verbally and in writing, with employees and guests at all levels.
• Ability to listen to, understand, and clarify concerns raised by employees and guests.
• Ability to multitask and prioritize departmental functions to meet deadlines.
• Ability to understand and evaluate complex information and data from various sources.
• Ability to maintain confidentiality of information.

Nice To Haves

• Experience with Lighthouse, Amadeus, Marriott MarRFP, and MINT.
• Marriott Consolidated Inventory System (CI) experience.

Responsibilities

• Attend and prepare for daily Highgate Hotel Business Review meetings.
• Develop working knowledge of hotel operations, including Food and Beverage, Guest Services, and Reservations.
• Learn company sales policies and standard operating procedures, and support the sales team’s adherence to them.
• Meet or exceed sales goals and operate within the established sales expense budget.
• Participate in Manager on Duty coverage as scheduled.
• Initiate and follow up on leads, and maintain an active sales solicitation program.
• Monitor production of top accounts and evaluate market trends.
• Maintain local negotiated accounts and develop new accounts.
• Contact existing accounts according to the Account Coverage Program tracing frequencies.
• Meet or exceed sales solicitation call goals assigned by the Area Vice President of Sales & Marketing.
• Invite clients to the hotel for entertainment, lunches, and property tours.
• Assist with special promotions for direct sales segments, including parties and sales blitzes.
• Prepare required reports in a timely manner.
• Apply hotel sales policies and selling techniques, with emphasis on maximizing occupancy and ADR.
• Conduct professional property inspections with clients, presenting the hotel’s features and benefits.
• Use the property’s computerized sales management system to generate reports, enter business, block space, and build accounts.
• Meet and greet onsite contacts.
• Work closely with the brand Global Sales Office.
• Develop networking opportunities through participation in community and professional associations, activities, and events.
• Entertain clients.
• Travel as required.
• Attend required hotel meetings and training.
• Maintain regular attendance, professional appearance and grooming, and compliance with hotel standards and regulations.
• Maximize productivity, identify problem areas, and assist in implementing solutions.
• Handle problems by anticipating, preventing, identifying, and resolving them as needed.
• Perform other duties as requested by management.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave in accordance with applicable law
• Employee assistance program
• Educational opportunities and tuition reimbursement
• Paid jury duty, personal, medical, and military leave in accordance with applicable law

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed