Complex Business Travel Sales Manager - FT

Westin Las Vegas•Las Vegas, NV

3d•$75,000 - $85,000

About The Position

The Complex Business Transient Sales Manager is responsible for soliciting and managing accounts in assigned market segments. The role requires familiarity with GDS systems, pseudo-city codes, and reporting, and includes month-end reporting and tracking account production. The manager works to achieve sales goals, maintain existing local negotiated accounts, develop new accounts, and maximize hotel occupancy and Average Daily Rate (ADR). The role also includes travel and scheduled Manager on Duty coverage.

Requirements

At least 3 years of progressive hotel sales experience.
Valid driver’s license in the applicable state.
Knowledge of and ability to analyze reports, including Lighthouse and Amadeus.
Ability to communicate effectively verbally and in writing with employees and guests at all levels.
Ability to listen to, understand, and clarify concerns.
Ability to multitask, prioritize work, meet deadlines, handle problems, evaluate complex information, and maintain confidentiality.
Ability to meet the role’s physical requirements: exert up to 20 pounds occasionally and/or up to 10 pounds frequently or constantly to lift, carry, push, pull, or otherwise move objects.

Nice To Haves

Marriott MarRFP and MINT experience is preferred.
Marriott Consolidated Inventory System (CI) experience is a plus.

Responsibilities

Attend and prepare for daily Highgate Hotel Business Review (HHBR) meetings.
Develop working knowledge of hotel operations, including Food and Beverage, Guest Services, and Reservations.
Learn company sales policies and standard operating procedures and ensure the sales team follows them.
Meet or exceed established goals and operate within the Sales Department’s expense budget.
Participate in scheduled Manager on Duty coverage.
Initiate and follow up on leads and maintain an active sales solicitation program.
Monitor production of top accounts and evaluate market trends.
Maintain local negotiated accounts and develop new accounts.
Contact existing accounts according to the Account Coverage Program’s tracing frequencies.
Meet sales solicitation call goals assigned by the Area Vice President of Sales & Marketing.
Invite clients to the hotel for entertainment, lunches, and property tours.
Assist with special promotions for direct sales segments, including parties and sales blitzes.
Assist with preparing required reports on time, including month-end reporting and account production tracking.
Apply sales policies and selling techniques with an emphasis on maximizing occupancy and ADR.
Conduct professional property inspections with clients and present the property’s features and benefits.
Use the property’s computerized sales management system to generate reports, enter business, block space, and build accounts.
Meet and greet onsite contacts and work closely with the brand Global Sales Office (GSO).
Develop networking opportunities through participation in community and professional associations, activities, and events.
Entertain clients and travel.
Communicate effectively with employees and guests, listen to and clarify concerns, and approach interactions in an attentive, courteous, and service-oriented manner.
Multitask and prioritize departmental functions to meet deadlines; attend required hotel meetings and trainings.
Maintain regular attendance, personal appearance, and grooming standards, including wearing nametags.
Follow hotel standards and regulations to encourage safe and efficient operations; identify problem areas and help implement solutions.
Handle problems by anticipating, preventing, identifying, and resolving them; evaluate complex information and maintain confidentiality.
Perform other duties as requested by management.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Short-term and long-term disability insurance
401(k) retirement plan with employer matching contributions
Paid holidays
Paid vacation
Paid sick leave in accordance with applicable law
Employee assistance program (EAP)
Educational opportunities and tuition reimbursement
Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law
For Washington-based employees: 8 paid holidays per year; up to 20 days of paid vacation per year based on classification and length of service; paid sick and safe time accrual and carryover as described in the posting.
For Colorado-based employees: 8 paid holidays per year (Denver employees receive 64 hours of designated holiday time per calendar year); up to 20 days of paid vacation per year based on classification and length of service; paid sick leave as described in the posting.
For California-based employees: 8 paid holidays per year; up to 20 days of paid vacation per year based on classification and length of service, with specified accrual caps and Los Angeles provisions; paid sick time as described in the posting.
Benefits for associates covered by a collective bargaining agreement may differ and are governed by the applicable agreement and plan documents. Benefits described do not apply to part-time positions.