Complex Event Manager - FT

Westin Las Vegas • Las Vegas, NV

3d

About The Position

The Events Manager is responsible for managing all aspects and functions of the Convention Services Department in accordance with hotel standards. The role coordinates arrangements and details for clients’ functions and directs, implements, and maintains a management philosophy that guides Convention Services staff. The manager also supports event execution, account management, coordination across hotel departments, and service and quality improvements.

Requirements

• At least 2 years of progressive experience in a hotel or as a meeting planner.
• Proficiency in Windows and company-approved spreadsheet and word-processing applications.
• Knowledge of food and beverage preparation techniques, health department rules and regulations, and liquor laws and regulations.
• Effective verbal and written communication with employees and guests at all levels.
• Ability to listen to, understand, and clarify guest concerns.
• Ability to multitask and prioritize departmental functions to meet deadlines.
• Ability to handle problems by anticipating, preventing, identifying, and solving them.
• Ability to understand and evaluate complex information and data from various sources.
• Ability to maintain confidentiality.

Nice To Haves

• Marriott Consolidated Inventory System (CI) experience.

Responsibilities

• Keep the immediate supervisor informed of problems or matters requiring attention.
• Prepare and submit required reports in a timely manner.
• Follow up on all turnovers within 24 hours by telephone and within two days by written correspondence.
• Know meeting room setups and capabilities, as well as sleeping room configurations and types.
• Respond promptly to requests from Meeting Planners.
• Maintain comprehensive knowledge of hotel operational departments, including guest services, reservations, housekeeping, audio visual, switchboard, accounting, restaurants, bars, and engineering.
• Interact with outside planners and vendors regarding event setup.
• Maintain pricing integrity and propose upscale menus to clients.
• Create, review, and revise rooming lists and VIP lists.
• Manage existing accounts and follow up with clients to solicit future business.
• Coordinate with other F&B managers and keep them informed of F&B issues.
• Manage the function book and adjust space to maximize potential revenue.
• Meet or exceed set goals.
• Be visible on the floor and assist staff during functions as needed.
• Participate in or conduct departmental and hotel training.
• Plan and execute holiday and special events in conjunction with the Associate Director of Event Management.
• Use feedback from Meeting Planner evaluations to improve service and quality.
• Attend required hotel meetings and trainings and participate in Manager on Duty coverage as required.
• Maintain regular attendance and high standards of personal appearance and grooming.
• Comply with hotel standards and regulations, support safe and efficient operations, and help identify and implement solutions to problem areas.
• Perform other duties as requested by management.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave in accordance with applicable law
• Employee assistance program
• Educational opportunities and tuition reimbursement
• Paid jury duty, personal, medical, and military leave in accordance with applicable law

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed