Complex Group Housing Coordinator - FT

Westin Las Vegas • Las Vegas, NV

3d

About The Position

The Complex Sr. Housing Coordinator is responsible for accurately building, creating, and maintaining group and airline blocks in hotel PMS and Passkey. The role also coordinates, trains, and supervises Housing Coordinators.

Requirements

• High school diploma or equivalent required.
• At least 2 to 4 years of progressive experience in hotel reservations or sales.
• Maintain a warm and friendly demeanor.
• Communicate effectively, verbally and in writing, with employees and guests at all levels in an attentive, courteous, and service-oriented manner.
• Listen effectively, understand concerns, and clarify concerns raised by employees and guests.
• Multitask and prioritize departmental functions to meet deadlines.
• Attend required hotel meetings and training.
• Maintain regular attendance in accordance with hotel standards and scheduling requirements.
• Maintain high standards of personal appearance and grooming, including wearing the proper uniform and nametag.
• Comply with hotel standards and regulations to encourage safe and efficient operations.
• Work toward productivity, identify problem areas, and assist with implementing solutions.
• Handle problems effectively, including anticipating, preventing, identifying, and solving them.
• Understand and apply complex information and data from various sources to meet objectives.
• Maintain confidentiality of information.
• Show initiative, including anticipating guest or operational needs.

Nice To Haves

• Experience with Marriott Consolidated Inventory (CI) and MARSHA.
• Experience with Passkey.

Responsibilities

• Accurately build group and airline blocks in MARSHA and Passkey.
• Create booking links in Passkey.
• Create Mini-Hotel Codes in MARSHA.
• Complete Group Housing CI/TY tasks daily, including tasks assigned by sales and catering teams.
• Review new definite groups with the Director of Group Sales and/or Event Manager.
• Create Group Master Accounts.
• Maintain accurate inventory in group blocks.
• Maintain awareness of group cut-off dates.
• Run weekly and monthly pickup reports, including citywide housing reports.
• Verify and submit commission and rebate reports for payment.
• Assist the reservation team with airline manifests when needed.
• Advise the Sr. Sales Manager, Event Manager, and Director of Group Sales about potential attrition charges.
• Complete client-requested pickup updates on time and with accurate information.
• Meet with clients to review pickup when requested.
• Attend pre- and post-event meetings.
• Attend meetings and training as required by management.
• Perform other duties as requested by management.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave in accordance with applicable law
• Employee assistance program (EAP)
• Educational opportunities and tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED