Group Housing Coordinator

Marriott•Tampa, FL

12h

About The Position

The Group Housing Coordinator processes reservation requests, changes, and cancellations received by phone, fax, or mail. The role identifies guest needs, determines appropriate room types, verifies room and rate availability, explains reservation policies, accommodates special requests, and answers questions about hotel facilities, services, and accommodations. The coordinator uses sales techniques to maximize revenue, communicates designated VIP reservation details, and enters and retrieves information in the reservation system. The position oversees group room blocks and reservation accuracy, inputs group rooming lists, revises room blocks to maintain room availability, keeps organized group files, and sets up billing accounts according to Accounting policies. The coordinator works with relevant individuals or departments to resolve rooming-request challenges. The role requires adherence to company policies and quality standards, professional presentation and communication, protection of confidential information and company assets, and courteous guest service. It also involves maintaining positive working relationships, supporting team goals, accurately reviewing information and documents, and performing other reasonable duties requested by Supervisors.

Requirements

High school diploma or G.E.D. equivalent.
At least 1 year of related work experience.

Responsibilities

Process reservation requests, changes, and cancellations received by phone, fax, or mail.
Identify guest reservation needs, determine appropriate room types, and verify room-type and rate availability.
Explain guarantee, special-rate, and cancellation policies to callers.
Accommodate and document special requests.
Answer questions about property facilities, services, and room accommodations.
Use sales techniques to maximize revenue.
Communicate information regarding designated VIP reservations.
Input and access data in the reservation system.
Communicate with the appropriate individual or department about challenges accommodating rooming requests.
Oversee the accuracy of room blocks and reservations.
Input group rooming lists using reservation systems, revise room blocks to maintain the required number of available rooms, and keep organized files for all groups.
Set up proper billing accounts according to Accounting policies.
Follow company policies and procedures; maintain a clean and professional appearance; protect confidential information and company assets.
Welcome and acknowledge guests, anticipate and address their service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
Communicate clearly and professionally, prepare and review written documents accurately, and answer telephones using appropriate etiquette.
Develop positive working relationships, support team goals, and listen and respond appropriately to other employees' concerns.
Comply with quality assurance expectations and standards.
Read and visually verify information in a variety of formats.
Perform other reasonable job duties as requested by Supervisors.