Complex Group Housing Coordinator

Highgate Hotels•Las Vegas, NV

About The Position

The Complex Group Housing Coordinator is responsible for accurately building, creating, and maintaining group and airline blocks in the hotel property management system and Passkey. The role also coordinates, trains, and supervises Housing Coordinators. The coordinator works with group sales, event management, reservations, clients, and other hotel teams to maintain accurate group inventory and pickup information, support housing operations, and identify potential attrition charges. The position requires effective communication, organization, multitasking, and service-oriented conduct.

Requirements

High school diploma or equivalent required.
At least 2 to 4 years of progressive experience in hotel reservations or sales.
Able to communicate effectively, verbally and in writing, with employees and guests at all levels.
Able to listen to, understand, and clarify concerns raised by employees and guests.
Able to multitask and prioritize departmental functions to meet deadlines.
Able to handle problems by anticipating, preventing, identifying, and solving them.
Able to understand and apply complex information and data from various sources.
Able to maintain confidentiality and show initiative in anticipating guest or operational needs.
Must maintain regular attendance in accordance with hotel standards and scheduling requirements.
Must maintain high standards of personal appearance and grooming, including wearing the proper uniform and nametag.
Flexible and long hours are sometimes required.
Able to exert up to 20 pounds of force occasionally and/or up to 10 pounds frequently or constantly to lift, carry, push, pull, or otherwise move objects.

Nice To Haves

Experience with Marriott Consolidated Inventory (CI) and MARSHA.
Experience with Passkey.

Responsibilities

Accurately build group and airline blocks in MARSHA and Passkey.
Create booking links in Passkey.
Create Mini-Hotel Codes in MARSHA.
Complete Group Housing CI/TY tasks daily, including tasks assigned by sales and catering teams.
Review new definite groups with the Director of Group Sales and/or Event Manager.
Create Group Master Accounts.
Maintain accurate inventory in group blocks.
Monitor group cut-off dates.
Run weekly and monthly pickup reports, including citywide housing reports.
Verify and submit commission and rebate reports for payment.
Assist the reservation team with airline manifests when needed.
Advise the Sr. Sales Manager, Event Manager, and Director of Group Sales of potential attrition charges.
Ensure client-requested pickup updates are completed on time and accurately.
Meet with clients to review pickup when requested.
Attend pre- and post-event meetings.
Attend meetings and training as required by management.
Coordinate, train, and supervise Housing Coordinators.
Maintain regular attendance, comply with hotel standards and regulations, and attend required meetings and training.
Provide attentive, courteous, and service-oriented communication with guests and employees.
Prioritize departmental functions, meet deadlines, handle problems, maintain confidentiality, and anticipate guest or operational needs.
Perform other duties as requested by management.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Short-term and long-term disability insurance
401(k) retirement plan with employer matching contributions
Paid holidays
Paid vacation
Paid sick leave in accordance with applicable law
Employee assistance program (EAP)
Educational opportunities
Tuition reimbursement
Paid jury duty leave
Personal leave in accordance with applicable law
Medical leave in accordance with applicable law
Military leave in accordance with applicable law
Washington-based employees: 8 paid holidays per year; up to 20 days of paid vacation per year based on classification and length of service; Paid Sick & Safe Time accrues at 1 hour per 30 hours worked, with up to 72 hours of unused time carried over.
Colorado-based employees: 8 paid holidays per year; Denver employees receive 64 hours of designated holiday time per calendar year; up to 20 days of paid vacation per year based on classification and length of service; 6 days or 48 hours of paid sick leave per year, accrued at 1 hour per 30 hours worked.
California-based employees: 8 paid holidays per year; up to 20 days of paid vacation per year based on classification and length of service; paid sick time accrues at 1 hour per 30 hours worked, subject to the stated carryover and location-specific terms.