Group Housing Billing Coordinator

Marriott•Grapevine, TX

About The Position

Assist hotel group guests to ensure a successful event by serving as the housing and billing contact from pre-arrival through departure and providing service and hospitality according to brand guidelines. Process reservation requests, changes, and cancellations received by phone, fax, or mail. Identify reservation needs, determine appropriate room types, verify availability and rates, explain guarantee, special-rate, and cancellation policies, and accommodate and document special requests. Set up billing accounts according to accounting policies, including share-with, room/tax/incidentals, tax-exempt, direct/special billing, and group bookings. Prepare, review, and issue bills, invoices, and account statements according to company procedures. Work with internal and external customers, departments, and outside entities to support group events from pre-arrival through final billing, while complying with standard and local operating procedures. Follow company, safety, and security policies; maintain a clean and professional appearance; protect confidential information and company assets; and report accidents, injuries, and unsafe conditions to the manager. Welcome guests, anticipate and address service needs, assist individuals with disabilities, communicate professionally, handle telephone calls appropriately, and prepare and review written documents accurately. Meet quality standards, build positive working relationships, support team goals, and respond appropriately to employee concerns. Perform other reasonable duties as requested by supervisors.

Requirements

High school diploma or G.E.D. equivalent is preferred.
Less than one year of related work experience is preferred.
No supervisory experience is required.
No license or certification is required.
Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.

Nice To Haves

High school diploma or G.E.D. equivalent.
Less than one year of related work experience.

Responsibilities

Serve as the housing and billing contact for hotel group guests from pre-arrival through departure.
Process reservation requests, changes, and cancellations received by phone, fax, or mail.
Identify reservation needs, determine room types, and verify room-type and rate availability.
Explain guarantee, special-rate, and cancellation policies.
Accommodate and document guest special requests.
Set up billing accounts, including share-with, room/tax/incidentals, tax-exempt, direct/special billing, and group bookings, in accordance with accounting policies.
Prepare, review, and issue bills, invoices, and account statements according to company procedures.
Work with departments and outside entities to support group events from pre-arrival through final billing.
Follow company, safety, security, quality-assurance, and operating procedures.
Maintain professional appearance and protect confidential information and company assets.
Report accidents, injuries, and unsafe work conditions to the manager.
Welcome guests, anticipate and address service needs, and assist individuals with disabilities.
Communicate professionally, answer telephones using appropriate etiquette, and prepare and review written documents accurately.
Develop positive working relationships, support team goals, and listen and respond to employee concerns.
Move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.
Perform other reasonable job duties as requested by supervisors.