Billing Coordinator

ARIZONA ARTHRITIS & RHEUMATOLOGY ASSOCIATES PC•Glendale, AZ

22h•Onsite

About The Position

Arizona Arthritis & Rheumatology Associates, P.C. is seeking an ambitious, friendly, positive, and compassionate Billing Coordinator for its billing department at the business office in Glendale. The role proactively manages assigned payer and patient accounts and is accountable for assigned accounts receivable (AR) performance. It works with offshore teams to monitor account work, identify trends and barriers, and make progress toward financial targets. The position also supports the practice’s patient-centered revenue cycle through analysis, communication, education, and process improvement.

Requirements

High school diploma or equivalent.
Exceptional customer service skills and extensive experience.
Two years of medical collections, medical billing, or payment experience.
Two years of demonstrated knowledge of state and federal collections guidelines.

Nice To Haves

Two years of clinical billing and collections experience in a large healthcare practice.
Associate’s degree or advanced education specific to business administration.
One year of experience with the NextGen PM system.
Bilingual.

Responsibilities

Own and manage an assigned payer bucket, ensuring accountability for accounts receivable performance.
Analyze AR trends, denial patterns, and payer-specific issues; escalate findings to leadership with recommended actions.
Assign, monitor, and follow up on offshore team tasks via NextGen to ensure timely account touches and resolution.
Communicate with and oversee assigned offshore team members, holding them accountable to quality standards.
Identify payer-policy changes, claim-denial trends, and operational barriers affecting AR performance.
Collaborate with leadership on process improvements, payer escalations, and financial reconciliation.
Provide updates for monthly reporting on payer performance, expected collections, barriers, and success metrics.
Support offshore and onsite team education and operations to promote consistent account handling.
Collaborate with clinic staff and managers to support, train, educate, and inform them on patient inquiries, balances, registration, and other revenue cycle management matters.
Participate in professional development, including billing certifications and leadership training.
Comply with departmental adjustment policies, regulatory guidelines, and documentation standards.
Provide patients with timely, respectful, and solution-oriented service.
Perform other duties as assigned.