Group Housing Specialist

MGM Resorts • Las Vegas, NV

5d • Onsite

About The Position

The Group Housing Specialist I partners with group clients to create a successful group guest experience. Working from an off-site corporate location, the specialist primarily manages groups with peaks of 1,500 room nights or less and serves as a key liaison for group and event clients. The role manages communication and execution of room-block and booking processes for events at MGM Resorts International Las Vegas properties, excluding Excalibur and Luxor, while building partnerships with internal teams and group clientele.

The specialist handles housing-related group needs, supports clients throughout the event lifecycle, and coordinates with hotel, sales, revenue, accounting, and convention services partners to ensure accurate setup, communication, and execution. The position also monitors inventory and bookings, addresses guest requests, prepares reporting and reconciliations, and participates in event planning meetings.

Requirements

• High school diploma or GED.
• At least 1 year of prior relevant guest service experience.
• Strong oral and written communication skills.
• Experience using Microsoft Office, including Word, Excel, and Outlook.
• Experience navigating multiple systems.

Nice To Haves

• Experience with property management systems such as Opera, Delphi, or Passkey.
• Experience in a similar resort setting.

Responsibilities

• Create Passkey booking links and configure group blocks and rates across Passkey, Amadeus, and property management systems.
• Monitor pickup reports, conduct pre-audits for rooms outside the block, support attrition discussions, upload rooming lists, collect sub-block funds, assist with the call queue, identify booking-flow upsell opportunities, and manage sub-block agreements.
• Manage group room-block and booking processes and communications for MGM Resorts International Las Vegas properties, excluding Excalibur and Luxor.
• Communicate promptly with group clients, departmental leadership, and property partners in Hotel, Sales, Revenue, Accounting, and Convention Services, and resolve guest issues within the established scope of authority.
• Review assigned sales contracts and manage housing-related contractual obligations, including room blocks, rates, resort fees, concessions, and attrition; ensure requirements are set up in systems and communicated and executed throughout events.
• Maintain and monitor room and suite inventory, rates, availability, room bookings, and related information for meeting, convention, sports, and entertainment segments.
• Ensure special guest requests are fulfilled and communicated to the appropriate departments, including late checkouts, VIP setups, ADA accommodations, and hierarchy specifications.
• Plan, prepare, and distribute reports to clients, third-party meeting planners, and management throughout event lifecycles.
• Reconcile master rooming specifications between hotel and client lists, ensure accurate processing of attrition and commission fees, prepare estimated group charges, and collect payment as applicable.
• Represent Group Housing in event meetings, including pre-planning and pre- and post-convention meetings, and collaborate with hotel and convention partners.
• Develop and maintain knowledge of MGM Resorts International property services and features and local attractions.

Benefits

• Wellness incentive programs supporting physical and mental health.
• Access to company hotel, food and beverage, retail, and entertainment discounts, plus discounts from company partners on travel, electronics, online shopping, and other services.
• Free parking on and off shift.
• Health and income protection benefits for eligible employees.
• Professional and personal development through programs and networking opportunities.
• Community volunteer opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED