Group Housing Coordinator

Marriott•Phoenix, AZ

About The Position

Process reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guests’ reservation needs, determine appropriate room types, verify availability and rates, explain guarantee, special-rate, and cancellation policies, and accommodate and document special requests. Answer questions about property facilities, services, and accommodations. Use sales techniques to maximize revenue, communicate information about designated VIP reservations, and enter and access data in the reservation system. Oversee the accuracy of room blocks and reservations. Enter group rooming lists in reservation systems, revise room blocks to maintain the required number of available rooms, maintain organized files for groups, and establish billing accounts in accordance with Accounting policies. Respond to challenges in accommodating rooming requests by communicating with the appropriate person or department. Follow company policies and procedures, maintain a clean and professional appearance, protect confidential information and company assets, and provide courteous guest service. Communicate professionally, prepare and review written documents accurately, answer telephones with appropriate etiquette, and build positive working relationships while supporting team goals. Comply with quality assurance standards, read and visually verify information in various formats, and perform other reasonable duties as requested by Supervisors. The role includes moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 10 pounds without assistance.

Requirements

At least 1 year of related work experience.
High school diploma or G.E.D. equivalent is preferred.
No supervisory experience is required.
No license or certification is required.

Nice To Haves

High school diploma or G.E.D. equivalent.
At least 1 year of related work experience.

Responsibilities

Process reservation requests, changes, and cancellations received by phone, fax, or mail.
Identify guest reservation needs, select appropriate room types, and verify room availability and rates.
Explain guarantee, special-rate, and cancellation policies to callers.
Accommodate and document special requests and answer questions about property facilities, services, and accommodations.
Use sales techniques to maximize revenue and communicate information regarding designated VIP reservations.
Input and access data in the reservation system.
Communicate with appropriate individuals or departments about challenges accommodating rooming requests.
Oversee the accuracy of room blocks and reservations.
Input group rooming lists, revise room blocks to maintain the required number of available rooms, and maintain organized files for groups.
Set up billing accounts according to Accounting policies.
Follow company policies and procedures and comply with quality assurance expectations and standards.
Maintain a clean and professional uniform and personal appearance, protect confidential information and company assets, and provide courteous guest service.
Communicate clearly and professionally, prepare and review written documents accurately, and answer telephones using appropriate etiquette.
Develop positive working relationships and support the team in reaching common goals.
Read and visually verify information in a variety of formats.
Perform other reasonable job duties as requested by Supervisors.
Move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.