Group Housing Specialist

MGM Resorts International • Las Vegas, NV

7d • Onsite

About The Position

The Group Housing Specialist I works at an off-site corporate location and primarily manages groups that peak at 1,500 room nights or less. Serving as a key liaison for group and event clients, the specialist manages communication and execution of room-block and booking processes for events at MGM Resorts International's Las Vegas properties, excluding Excalibur and Luxor. The role builds strong partnerships with clients and internal teams and helps ensure an organized, accurate, and successful group guest experience.

The specialist handles housing-related needs throughout the event lifecycle, including booking setup, inventory and rate monitoring, contract obligations, guest requests, reporting, rooming-list reconciliation, and applicable charges and payments. The role also participates in event meetings and collaborates with hotel and convention partners to support seamless execution.

Requirements

• High school diploma or GED.
• At least 1 year of prior relevant guest-service experience.
• Strong oral and written communication skills.
• Proficiency with Microsoft Office, including Word, Excel, and Outlook.
• Experience navigating multiple systems.

Nice To Haves

• Experience with property management systems such as Opera, Delphi, or Passkey.
• Experience in a similar resort setting.

Responsibilities

• Create Passkey web links for group bookings; build property blocks and rates in Passkey, Amadeus, and property management systems.
• Monitor pickup reports, conduct pre-audits of rooms outside the block, support attrition conversations, upload rooming lists, collect sub-block funds, assist with the call queue, identify booking-flow upsell opportunities, and manage sub-block agreements.
• Manage group-related room-block and booking processes and communications for MGM Resorts International's Las Vegas properties, excluding Excalibur and Luxor.
• Maintain timely written and verbal communication with group clients, departmental leadership, and property partners in Hotel, Sales, Revenue, Accounting, and Convention Services; provide guest resolutions within the established scope of authority.
• Review assigned sales contracts and manage housing-related contractual obligations, including room blocks, rates, resort fees, concessions, and attrition; ensure correct system setup and execution throughout events.
• Monitor room and suite inventory, rates, availability, bookings, and relevant information for meeting, convention, sports, and entertainment segments.
• Ensure special guest requests—including late checkouts, VIP setups, ADA accommodations, and hierarchy specifications—are met and communicated to the appropriate departments.
• Plan, prepare, and organize reporting for clients, third-party meeting planners, and management throughout events.
• Reconcile master rooming specifications between hotel and client lists; ensure accurate attrition and commission fees are processed; prepare estimated group charges and collect payment as applicable.
• Represent Group Housing in required event meetings, including pre-planning and pre- and post-convention meetings, and collaborate with hotel and convention partners.
• Develop and maintain knowledge of MGM Resorts International property services and features and local attractions.

Benefits

• Wellness incentive programs supporting physical and mental health.
• Company hotel, food and beverage, retail, and entertainment discounts, plus partner discounts on travel, electronics, online shopping, and more.
• Free parking on and off shift.
• Health and income protection benefits for eligible employees.
• Professional and personal development through programs and networking opportunities.
• Volunteer opportunities in the community.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED