Group Housing Coordinator

Marriott•Houston, TX

About The Position

The Group Housing Coordinator manages guest room assignments and supports group arrivals, pre-registration, check-in, and check-out procedures. The role handles reservation confirmations and cancellations, room and departure-change requests, room blocking, payment verification, billing adjustments, and daily reports. The coordinator communicates guest needs and request statuses to appropriate staff, follows up to ensure guest satisfaction, and accurately receives and relays messages. The position also requires following company policies and quality standards, maintaining a clean and professional appearance, protecting confidential information and company assets, and delivering courteous guest service. The coordinator communicates professionally, prepares accurate written documents, coordinates with other departments, serves as a departmental role model, and builds positive working relationships. Other reasonable duties may be assigned by supervisors.

Requirements

High school diploma or G.E.D. equivalent.
Less than one year of related work experience.
No supervisory experience required.
No license or certification required.
Ability to stand, sit, or walk for an extended period.
Ability to enter and locate information using computers and/or POS systems.
Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.
Ability to communicate clearly and professionally and prepare written documents accurately.

Responsibilities

Assign rooms according to guest requests and preferences whenever possible.
Pre-register designated guests, prepare key packets, and organize check-in and pre-registration procedures for arriving groups.
Review, track, and accommodate room or check-out change requests when possible, and communicate their status to appropriate staff.
Confirm reservations and cancellations.
Review out-of-order rooms daily.
Ensure rates match market codes and document exceptions.
Verify and adjust guest billing.
File guest paperwork and documentation.
Process guest check-ins and check-outs, activate room keys, and secure valid payment.
Identify over-commitments, check for duplicate reservations, and block rooms.
Run daily reports.
Follow up with guests to ensure requests or problems have been addressed to their satisfaction.
Receive, record, and relay messages accurately, completely, and legibly.
Follow company policies and procedures, maintain a clean and professional appearance, protect confidential information, and safeguard company assets.
Welcome and acknowledge guests, anticipate and address service needs, assist individuals with disabilities, and thank guests.
Communicate professionally, prepare and review written documents accurately, and answer telephones using appropriate etiquette.
Coordinate tasks and work with other departments.
Serve as a departmental role model and support team goals through positive working relationships.
Comply with quality assurance standards.
Perform other reasonable job duties as requested by supervisors.