Complex Senior Sales Manager - FT

Westin Las Vegas•Las Vegas, NV

3d•$75,000 - $85,000

About The Position

The Complex Senior Sales Manager solicits and develops accounts in assigned market segments and is responsible for prospecting and closing assigned accounts and territories to positively impact hotel revenues. The role develops working knowledge of hotel operations and sales policies, manages sales activity and expenses within established goals and budgets, and supports hotel business reviews and scheduled Manager on Duty coverage. The manager works with clients through outreach, entertainment, tours, site inspections, and follow-up, while using the property’s computerized sales management system to manage business and accounts.

Requirements

At least 3 years of progressive hotel sales experience.
Valid driver’s license in the applicable state.
Effective verbal and written communication with employees and guests at all levels.
Ability to listen to, understand, and clarify concerns raised by employees and guests.
Ability to multitask and prioritize departmental functions to meet deadlines.
Ability to handle problems by anticipating, preventing, identifying, and solving them.
Ability to understand and evaluate complex information and data from various sources.
Ability to maintain confidentiality.

Nice To Haves

Marriott Consolidated Inventory System (CI) experience.
Delphi experience.

Responsibilities

Attend and prepare for daily Highgate Hotel Business Review (HHBR) meetings.
Develop working knowledge of hotel operations, including Food and Beverage, Guest Services, and Reservations.
Know company sales policies and standard operating procedures, and ensure the sales team follows them.
Meet or exceed assigned goals and sales solicitation call goals.
Operate the Sales Department within its established sales expense budget.
Participate in Manager on Duty (M.O.D.) coverage as scheduled or required.
Initiate and follow up on leads and maintain an active sales solicitation program.
Monitor production of top accounts and evaluate market trends.
Contact existing accounts regularly according to the Account Coverage Program’s tracing frequencies.
Invite clients to the hotel for entertainment, lunches, tours, and site inspections.
Assist with special promotions for direct sales segments, including parties and sales blitzes.
Prepare required reports in a timely manner.
Apply hotel sales policies and selling techniques to maximize occupancy and Average Daily Rate (ADR).
Conduct professional and thorough hotel site inspections with clients, presenting property features and benefits.
Use the property’s computerized sales management system to generate reports, enter business, block space, and build accounts.
Meet and greet onsite contacts and abide by Prime Selling Time (PST).
Develop networking opportunities through active participation in community and professional associations, activities, and events.
Review meeting planner evaluations with the Complex Sr. Event Manager and ensure issues receive follow-up.
Entertain clients.
Attend required hotel meetings and trainings, maintain regular attendance, and comply with hotel standards and regulations.
Communicate effectively with employees and guests, listen to and clarify concerns, multitask, prioritize departmental functions, and help identify and resolve problems.
Maintain confidentiality, professional appearance and grooming, and nametag use.
Perform other duties as requested by management.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Short-term and long-term disability insurance
401(k) retirement plan with employer matching contributions
Paid holidays
Paid vacation
Paid sick leave in accordance with applicable law
Employee assistance program (EAP)
Educational opportunities and tuition reimbursement
Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law