Complex Senior Sales Manager

Highgate Hotels • Las Vegas, NV

1d

About The Position

The Complex Senior Sales Manager solicits and develops accounts within assigned market segments and territories, prospecting and closing business to positively impact hotel revenues. The role requires working knowledge of hotel operations and company sales policies, managing sales activity and expenses, meeting sales goals, and supporting the hotel’s occupancy and Average Daily Rate objectives. The manager also works with clients and hotel teams on site inspections, account follow-up, promotions, and meeting-planner feedback.

Requirements

• At least 3 years of progressive hotel sales experience.
• Valid driver’s license in the applicable state.
• Ability to communicate effectively, verbally and in writing, with employees and guests at all levels.
• Ability to listen to, understand, and clarify concerns raised by employees and guests.
• Ability to multitask and prioritize departmental functions to meet deadlines.
• Ability to handle problems by anticipating, preventing, identifying, and resolving them.
• Ability to understand and evaluate complex information and data from various sources.
• Ability to maintain confidentiality.

Nice To Haves

• Marriott Consolidated Inventory System (CI) experience.
• Delphi experience.

Responsibilities

• Attend and prepare for the daily Highgate Hotel Business Review (HHBR) meeting.
• Develop a working knowledge of hotel operations, including Food and Beverage, Guest Services, and Reservations.
• Learn company sales policies and standard operating procedures, and ensure the sales team knows and follows them.
• Meet or exceed established goals and sales solicitation call goals assigned by the Area VP of Sales.
• Operate the Sales Department within its established sales expense budget.
• Participate in Manager on Duty (M.O.D.) coverage as scheduled or required.
• Initiate and follow up on leads; maintain an active sales solicitation program.
• Monitor production of top accounts and evaluate trends in the market.
• Regularly contact existing accounts according to the Account Coverage Program tracing frequencies.
• Invite clients to the hotel for entertainment, lunches, tours, and site inspections; entertain clients.
• Assist with special promotions for direct sales segments, including parties and sales blitzes.
• Assist in preparing required reports on time.
• Apply Highgate sales policies and selling techniques with an emphasis on maximizing occupancy and Average Daily Rate (ADR).
• Conduct professional, thorough hotel site inspections, presenting the property’s key features and benefits.
• Use the property’s computerized sales management system to generate reports, enter business, block space, and build accounts.
• Meet and greet onsite contacts.
• Abide by Prime Selling Time (PST).
• Develop networking opportunities through active participation in community and professional associations, activities, and events.
• Review meeting planner evaluations with the Complex Senior Event Manager to ensure issues receive follow-up.
• Attend required hotel meetings and trainings; maintain regular attendance and high standards of personal appearance and grooming.
• Communicate effectively with employees and guests, listen to and clarify concerns, multitask, prioritize work, maintain confidentiality, and help identify and resolve problems.
• Perform other duties as requested by management.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave in accordance with applicable law
• Employee assistance program (EAP)
• Educational opportunities and tuition reimbursement
• Paid jury duty, personal, medical, and military leave in accordance with applicable law

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed