Complex Sales Coordinator
About The Position
The Complex Sales Coordinator provides administrative and operational support to the Complex Director of Sales and multi-property sales teams. The role supports revenue generation through lead management, coordination of group and transient business, and accurate execution of sales processes across multiple properties. The coordinator serves as a liaison among clients, sales teams, and hotel operations to support clear communication and service delivery. The position includes managing leads and inquiries, maintaining CRM and sales records, producing reports, coordinating group and event logistics, and providing administrative support. It also assists with client meetings, site visits, sales initiatives, and marketing efforts. The role may involve travel of up to 10%, outside the local area and overnight.
Requirements
- High school diploma or equivalent required.
- Strong organizational and time-management skills with exceptional attention to detail.
- Excellent written and verbal communication skills.
- Proficiency in Microsoft Office Suite, including Excel, Word, Outlook, and PowerPoint.
- Ability to manage multiple priorities in a fast-paced, multi-property environment.
- Professional, service-oriented demeanor with a strong sense of urgency.
- Valid driver’s license required.
- Ability to work a flexible schedule, including occasional evenings or weekends.
- Ability to walk and stand for extended periods as the job dictates.
Nice To Haves
- Associate’s or bachelor’s degree in Hospitality, Business, or a related field.
- 1–3 years of experience in hotel sales, front office, or administrative support.
- Experience with hotel systems such as Delphi, PEP, Salesforce, or similar CRM platforms.
Responsibilities
- Manage and respond to group and transient leads, RFPs, and inquiries across multiple properties, ensuring timely follow-up and proper distribution.
- Support the sales team in tracking leads, managing the sales pipeline, and maintaining conversion momentum.
- Assist in coordinating and preparing proposals, contracts, and client correspondence.
- Maintain accurate and up-to-date records in CRM and sales systems such as Delphi, PEP, and Salesforce.
- Track and update lead activity, booking status, and production data.
- Generate and distribute reports related to sales performance, lead activity, and production as directed.
- Coordinate group logistics, including rooming lists, BEOs, event schedules, and group resumes.
- Ensure proper collection and distribution of group credit applications and adherence to billing procedures.
- Support communication between sales, operations, and clients to ensure successful event execution.
- Provide direct administrative support to the Complex Director of Sales and property-level sales teams.
- Maintain sales calendars, appointments, and follow-up schedules.
- Prepare internal and external correspondence and documentation in a timely and accurate manner.
- Assist in coordinating site visits, client meetings, and sales presentations across properties.
- Support sales initiatives, including blitzes, trade shows, and networking events.
- Assist with marketing efforts, including promotions, social media coordination, and client outreach.
Benefits
- Medical insurance options
- Dental insurance
- Vision insurance
- 401(k) with company match
- Company-provided life insurance
- Tuition assistance
- Paid time off
- Paid holiday time
- Travel discounts
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
High school or GED
