Complex Sales Coordinator

OTO Development • St Pete Beach, FL

5d

About The Position

The Complex Sales Coordinator provides administrative and operational support to the Complex Director of Sales and multi-property sales teams. The role supports revenue generation by managing leads and coordinating group and transient business, while ensuring timely and accurate sales processes across properties. The coordinator serves as a liaison between clients, sales teams, and hotel operations to support clear communication and service delivery.

Responsibilities include managing group and transient leads, RFPs, and inquiries; maintaining sales and CRM records; producing sales reports; coordinating group logistics and billing-related documentation; providing administrative support; assisting with site visits, client meetings, sales presentations, marketing efforts, and sales initiatives. The position requires a flexible schedule, occasional evening or weekend availability, and up to 10% overnight travel outside the local area. The work also involves walking and standing for extended periods as required.

Requirements

• High school diploma or equivalent required.
• 1–3 years of experience in hotel sales, front office, or administrative support preferred.
• Strong organizational and time-management skills and exceptional attention to detail.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite, including Excel, Word, Outlook, and PowerPoint.
• Ability to manage multiple priorities in a fast-paced, multi-property environment.
• Professional, service-oriented demeanor and a strong sense of urgency.
• Valid driver’s license required.
• Ability to work a flexible schedule, including occasional evenings or weekends.
• Ability to walk and stand for extended periods as the job dictates.
• Ability to travel up to 10%, outside the local area and overnight.

Nice To Haves

• Associate’s or bachelor’s degree in Hospitality, Business, or a related field preferred.
• Experience with hotel systems such as Delphi, PEP, Salesforce, or similar CRM platforms strongly preferred.

Responsibilities

• Manage and respond to group and transient leads, RFPs, and inquiries across multiple properties, ensuring timely follow-up and proper distribution.
• Support lead tracking, sales pipeline management, and conversion momentum.
• Assist with preparing proposals, contracts, and client correspondence.
• Maintain accurate, current records in CRM and sales systems such as Delphi, PEP, and Salesforce.
• Track and update lead activity, booking status, and production data.
• Generate and distribute reports on sales performance, lead activity, and production as directed.
• Coordinate group logistics, including rooming lists, BEOs, event schedules, and group resumes.
• Ensure collection and distribution of group credit applications and adherence to billing procedures.
• Support communication among sales, operations, and clients for successful event execution.
• Provide direct administrative support to the Complex Director of Sales and property-level sales teams.
• Maintain sales calendars, appointments, and follow-up schedules.
• Prepare internal and external correspondence and documentation accurately and on time.
• Assist with coordinating site visits, client meetings, and sales presentations across properties.
• Support sales initiatives, including blitzes, trade shows, and networking events.
• Assist with marketing efforts, including promotions, social media coordination, and client outreach.

Benefits

• Medical insurance options
• Dental insurance
• Vision insurance
• 401(k) with company match
• Company-provided life insurance
• Tuition assistance
• Paid time off
• Paid holiday time
• Travel discounts
• Competitive pay

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED