Complex Event Manager

Highgate Hotels•Las Vegas, NV

About The Position

The Events Manager manages all aspects and functions of the Convention Services Department in accordance with hotel standards. The role coordinates arrangements and details for client functions and directs, implements, and maintains a management philosophy that guides Convention Services staff. The manager works with clients, planners, vendors, and hotel departments to deliver events, maintain service quality, and meet revenue goals.

Requirements

At least 2 years of progressive experience in a hotel or as a meeting planner.
Proficiency with Windows and company-approved spreadsheet and word-processing software.
Knowledge of food and beverage preparation techniques, health department rules and regulations, and liquor laws and regulations.
Effective verbal and written communication with employees and guests at all levels.
Ability to listen to, understand, and clarify guest concerns.
Ability to multitask and prioritize departmental functions to meet deadlines.
Ability to work flexible and long hours sometimes.
Ability to exert up to 20 pounds occasionally and/or up to 10 pounds frequently or constantly to lift, carry, push, pull, or otherwise move objects.

Nice To Haves

Marriott Consolidated Inventory System (CI) experience.

Responsibilities

Keep the immediate supervisor informed of problems or matters requiring attention.
Prepare and submit required reports in a timely manner.
Follow up on turnovers within 24 hours by telephone and within two days with written correspondence.
Know meeting room setups and capabilities, as well as sleeping room configurations and types.
Respond immediately to requests from Meeting Planners.
Maintain comprehensive knowledge of hotel operational departments, including guest services, reservations, housekeeping, audiovisual, switchboard, accounting, restaurants, bars, and engineering.
Interact with outside planners and vendors regarding event setup.
Maintain pricing integrity and propose upscale menus to clients.
Create, review, and revise rooming lists and VIP lists.
Manage existing accounts and follow up with client resolicitation to capture future business.
Work with other F&B managers and keep them informed of F&B issues.
Manage the function book and adjust space to maximize potential revenue.
Meet or exceed set goals.
Be visible on the floor and assist staff during functions as needed.
Participate in and/or conduct departmental and hotel training.
Plan and execute holiday and special events in conjunction with the Associate Director of Event Management.
Use feedback from Meeting Planner evaluations to improve service and quality.
Maintain regular attendance, high standards of personal appearance and grooming, and compliance with hotel standards and regulations.
Attend required hotel meetings and trainings and participate in Manager on Duty coverage as required.
Maximize productivity, identify problem areas, and assist in implementing solutions.
Anticipate, prevent, identify, and solve problems; evaluate complex information to meet objectives; and maintain confidentiality.
Perform other duties as requested by management.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Short-term and long-term disability insurance
401(k) retirement plan with employer matching contributions
Paid holidays
Paid vacation
Paid sick leave in accordance with applicable law
Employee assistance program (EAP)
Educational opportunities and tuition reimbursement
Paid jury duty, personal, medical, and military leave in accordance with applicable law