Business Development Manager - Aftermarket Parts, National Accounts

Model1 Commercial Vehicles•Chino, CA

About The Position

The Business Development Manager for Aftermarket Parts and National Accounts drives sales of parts products and service solutions for buses and commercial vehicles within national accounts. The role works across departments and with corporate leadership to develop sales strategies, identify and pursue business opportunities, build customer relationships, and meet sales targets. It serves as the primary customer contact for national accounts, manages strategic relationships with customers and other stakeholders, and identifies opportunities to upsell and cross-sell Model 1 programs and departments. The position reports directly to the Parts Sales Manager and requires travel approximately 70% of the time throughout the year. The role includes monitoring market conditions and competitors, conducting customer and market research, developing pricing strategies and national agreement language, and managing sales activities and forecasts. The successful candidate will use HubSpot and other tools to track sales activity, prepare reports and forecasts, and support customer satisfaction and loyalty. Model 1 describes itself as a nationwide commercial vehicle dealership representing more than 20 manufacturers and emphasizes values including solving problems, setting a positive tone, driving forward, finding balance, and taking ownership.

Requirements

High school diploma or equivalent.
At least 5 years of direct sales experience.
Comfortable with cold calling through targeted emails, phone calls, and in-person customer visits.
Strong proficiency with HubSpot or a related CRM, Microsoft Office—specifically PowerPoint and Excel—and Power BI.
Professional demeanor, cooperative team-player approach, and self-starting attitude.
Strong verbal and written communication skills.

Nice To Haves

College degree in Business, Finance, Accounting, Marketing, or equivalent.
Experience in the bus, automotive, industrial parts, or commercial vehicle industry.
Proven coaching skills to guide customer accounts effectively.
Demonstrated ability to build strong customer relationships, maintain current accounts, and pursue new business.
Previous success managing strategic accounts.
Highly organized, able to work independently, and self-sufficient.
Ability to develop relationships with Model 1 coworkers and national-account contacts.
Focus on achieving results through metrics.

Responsibilities

Drive parts sales within national accounts by collaborating with corporate leadership on short- and long-term strategies and aligning sales activity with Model 1’s goals.
Identify, research, and target potential customers within national accounts while monitoring current events and changing market conditions.
Conduct market research into customer needs, preferences, and competitor activities.
Deepen relationships with national accounts at corporate and local levels and identify local business opportunities.
Develop pricing strategies and national agreement language, using strategic sourcing advantages and maximizing margins in competitive situations.
Meet with existing and prospective customers in person, by phone, and online to generate revenue.
Communicate and understand key product features and benefits.
Manage business activities independently and request resources when appropriate.
Promote Model 1’s values and build relationships with customers, vendors, suppliers, and industry influencers.
Serve as the main point of contact for national-account customers, responding to inquiries and providing customer service.
Lead customer meetings, presentations, and training sessions to support satisfaction and loyalty.
Cultivate relationships with executive-level leaders and maintain clear communication.
Manage business topics professionally, from strategic planning through detailed execution.
Identify opportunities to upsell or cross-sell Model 1 programs and departments to existing customers.
Meet or exceed assigned sales targets and quarterly and annual revenue goals.
Track sales activities, customer interactions, and progress using HubSpot CRM and other designated tools.
Prepare timely sales reports, annual and multi-year forecasts, and market analyses for management.
Monitor market trends, competitor activities, and customer feedback to identify opportunities for improvement and growth.
Travel approximately 70% of the time throughout the year.