Branch Manager Jobs

About The Position

Requirements

• High school diploma or equivalent required.
• At least 3 years of banking or management/supervisory experience.
• Proven results in a goal-oriented sales or customer service environment.
• Outside business development skills.
• Strong sales, management, and team leadership abilities.
• In-depth knowledge of bank operations, systems, and compliance.
• Experience working with commercial customers and lenders.
• Proficient knowledge of cash management products.
• Excellent oral and written communication skills.
• Excellent customer service and interpersonal skills, with a strong customer focus.
• Detail-oriented, with strong organizational and time-management skills.
• Basic computer skills and familiarity with Microsoft Office, including Word, Excel, and Outlook.
• Must be eligible for registration in the Nationwide Mortgage Licensing System & Registry under the SAFE Act, and for other licensing as required.
• Ability to work flexible hours, including Saturdays, and travel to nearby offices as required.
• Superior customer service and relationship-building skills.
• Strong communication and interpersonal skills.
• Ability to work in a flexible, cross-trained environment.
• Strong coaching and mentoring skills.
• Ability to prioritize workflow, multitask, and meet deadlines.
• Enthusiastic, goal-oriented, and customer-focused.
• Ability to analyze situations and solve complex issues.
• Demonstrate teamwork, adaptability, accountability, and leadership in alignment with Beacon Bank’s core values.

Responsibilities

• Manage, grow, and retain branch deposits and revenues in accordance with the bank’s strategic plan.
• Create strategies and business opportunities to meet business development objectives and goals.
• Engage customers and prospects, build rapport, develop new relationships, and retain and expand existing relationships.
• Advise customers on product selection, identify financial needs, and provide tailored solutions, including deposit, lending, and business partner referrals.
• Participate in outbound calling campaigns, branch initiatives, and community involvement to develop new business.
• Provide an outstanding customer experience at all points of contact, lead by example, and promote a positive attitude.
• Manage, coach, and motivate branch colleagues to deliver exceptional customer experiences and sales performance.
• Educate and assist customers with digital banking services and recommend convenient banking options.
• Handle complex customer issues, explain bank policies and procedures, and resolve service concerns.
• Oversee the branch operations audit process.
• Follow bank policies and procedures, including requirements for securing bank assets and protecting confidential customer information under Customer Information Practices.
• Ensure compliance with banking regulations, policies, and procedures, including BSA/AML.
• Assist in managing daily branch operations, including opening and closing, security, audit, and compliance procedures.
• Ensure proper documentation and compliance for new accounts, loan requests, and account maintenance.
• Maintain professional branch appearance and supply inventory.
• Provide support to the branch and lead team meetings.
• Achieve satisfactory audit results and minimize losses.
• Provide effective leadership and coaching to promote career development and growth.
• Foster a motivated, inclusive, and productive team environment.
• Manage hiring, retention, and performance management.
• Conduct staff meetings and training to support compliance, customer relationship building, and positive customer experiences.