Branch Manager I

Beacon Bank•South Windsor, CT

7d•$55,588 - $102,474•Onsite

About The Position

The Branch Manager I manages all functions of a retail branch, maximizing revenue, sales, and customer satisfaction while minimizing operating losses. The manager inspires, motivates, coaches, and models sales and service behaviors; leads a diverse team; develops new business in the community; and ensures compliance with bank standards, policies, and regulatory requirements. The role also mentors and coaches colleagues in performance, product knowledge, account opening, and customer experience processes. The position oversees branch business development, customer relationships, daily operations, audits, and compliance. It provides leadership and coaching to support staff development, hiring, retention, and performance management. The role is based in South Windsor, Connecticut, and reports to the Regional Manager. Compensation is listed at $55,588–$102,474, with actual pay determined by factors including skills, relevant experience, and work location.

Requirements

High school diploma or equivalent required.
At least 3 years of banking or management/supervisory experience.
Proven results in a goal-oriented sales or customer service environment.
Outside business development skills.
Strong sales, management, and team leadership abilities.
In-depth knowledge of bank operations, systems, and compliance.
Experience working with commercial customers and lenders.
Proficient knowledge of cash management products.
Excellent oral and written communication skills.
Excellent customer service and interpersonal skills, with a strong customer focus.
Detail-oriented, with strong organizational and time-management skills.
Basic computer skills and familiarity with Microsoft Office, including Word, Excel, and Outlook.
Must be eligible for registration in the Nationwide Mortgage Licensing System & Registry under the SAFE Act, and for other licensing as required.
Ability to work flexible hours, including Saturdays, and travel to nearby offices as required.
Superior customer service and relationship-building skills.
Strong communication and interpersonal skills.
Ability to work in a flexible, cross-trained environment.
Strong coaching and mentoring skills.
Ability to prioritize workflow, multitask, and meet deadlines.
Enthusiastic, goal-oriented, and customer-focused.
Ability to analyze situations and solve complex issues.
Demonstrate teamwork, adaptability, accountability, and leadership in alignment with Beacon Bank’s core values.

Responsibilities

Manage, grow, and retain branch deposits and revenues in accordance with the bank’s strategic plan.
Create strategies and business opportunities to meet business development objectives and goals.
Engage customers and prospects, build rapport, develop new relationships, and retain and expand existing relationships.
Advise customers on product selection, identify financial needs, and provide tailored solutions, including deposit, lending, and business partner referrals.
Participate in outbound calling campaigns, branch initiatives, and community involvement to develop new business.
Provide an outstanding customer experience at all points of contact, lead by example, and promote a positive attitude.
Manage, coach, and motivate branch colleagues to deliver exceptional customer experiences and sales performance.
Educate and assist customers with digital banking services and recommend convenient banking options.
Handle complex customer issues, explain bank policies and procedures, and resolve service concerns.
Oversee the branch operations audit process.
Follow bank policies and procedures, including requirements for securing bank assets and protecting confidential customer information under Customer Information Practices.
Ensure compliance with banking regulations, policies, and procedures, including BSA/AML.
Assist in managing daily branch operations, including opening and closing, security, audit, and compliance procedures.
Ensure proper documentation and compliance for new accounts, loan requests, and account maintenance.
Maintain professional branch appearance and supply inventory.
Provide support to the branch and lead team meetings.
Achieve satisfactory audit results and minimize losses.
Provide effective leadership and coaching to promote career development and growth.
Foster a motivated, inclusive, and productive team environment.
Manage hiring, retention, and performance management.
Conduct staff meetings and training to support compliance, customer relationship building, and positive customer experiences.