Branch Manager

Preferred Credit Union • Grand Rapids, MI

7d

About The Position

Preferred Credit Union is seeking a Branch Manager to lead daily branch operations and support the credit union’s mission of becoming members’ preferred financial partner for their primary banking needs. The role involves leading and developing staff, ensuring strong branch performance, and delivering member-focused service. The successful candidate will demonstrate leadership, clear communication, sound judgment, adaptability, and a professional, service-focused approach.

Requirements

• At least five years of consumer lending experience.
• Proven experience within a financial institution branch.
• Strong knowledge of financial products, services, operations, and regulatory requirements.
• Demonstrated ability to achieve sales and service targets, with a focus on member satisfaction and relationship building.
• Strong leadership, communication, judgment, adaptability, and service-focused skills.

Nice To Haves

• Five to eight years in a leadership role at a credit union or bank.
• Bachelor’s degree in finance, business administration, or a related field.

Responsibilities

• Assign, direct, coordinate, and review work; manage schedules; approve timecards; and ensure appropriate staffing coverage.
• Oversee cash control and teller cash verification, ensure compliance with credit union policies, procedures, regulations, and accounting standards, manage supplies, and oversee interior and exterior maintenance.
• Support employee performance and development through training, staff meetings, performance reviews, coaching documentation, and coordination with the training department.
• Handle member complaints and service expectations, keep leadership informed, and request support from the COO or other managers when needed.
• Drive branch growth and service promotion by training staff on credit union products, cross-selling, marketing objectives, loan and share growth, and recommending improvements to branch policies and procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed