Branch Manager Lowell Connector - Gorham St Branch

Rockland Trust•Lowell, MA

4d•$75,000 - $80,000

About The Position

The Branch Manager oversees a small-to-midsize retail banking center or express branch, leading a team to deliver a strong customer experience and achieve branch sales, service, and financial goals. The role builds, coaches, develops, and motivates employees, establishes sales and service standards, and cultivates a customer-centric environment that identifies and addresses customers’ financial needs. The Branch Manager also resolves customer issues, supports branch operations and regulatory compliance, promotes digital banking options, and represents the bank in the community.

Requirements

At least 2 years of retail banking or retail sales management experience.
Outstanding verbal and written communication skills and strong leadership ability.
Thorough understanding of the requirements for a successful sales and service organization.
High level of professionalism and ability to act ethically in all transactions and interactions.
Ability to work within normal office requirements, including long periods of standing and continuous customer support.
Willingness and ability to work a flexible work week, which may include weekends, as customer needs dictate.
Ability to complete required onboarding, job-specific, compliance, regulatory, operational, and continuing education training within established timeframes.

Nice To Haves

College degree in business or finance, or equivalent experience.

Responsibilities

Oversee a small-to-midsize retail banking center or express branch.
Develop and maintain lobby management and customer outreach efforts to enhance the customer experience inside and outside the branch.
Meet regularly with employees to support training and motivation toward sales and service standards using a needs-based consultative sales approach.
Coach employees on skills and results to meet or exceed customer experience, sales, and financial goals.
Promote teamwork and lead by example to inspire confidence, respect, and loyalty.
Select and develop employees through observational coaching, joint sales calls, defined sales activities, and consultative customer sales tools; track, document, and report sales performance.
Demonstrate leadership in sales and service production to generate sales enthusiasm.
Ensure customers receive a high-quality experience across in-person, phone, and digital interactions.
Use networking and outbound calling to develop sales opportunities, retain and cross-sell business customers, and generate referrals.
Promote a ‘High Tech, High Touch’ environment by demonstrating technology and self-service channels, including ATM, online, and mobile banking.
Partner with and refer business to other lines of business, including Business Banking, Commercial, Cash Management, Mortgage, Wealth Management, and Investment.
Maintain the bank’s operational integrity through appropriate controls and compliance with regulatory requirements.
Promote the bank through CRA activities, community events, and participation in a key local business nonprofit organization.
Demonstrate core values and customer promises, and respect, promote, and value diversity.
Assume additional responsibilities as assigned by Senior Management.