Branch Manager Lowell Connector - Gorham St Branch

Rockland Trust Company•Lowell, MA

About The Position

The Branch Manager oversees a small to midsize retail banking center or express branch and leads a team to achieve branch goals while delivering an exceptional, customer-centric experience. The role includes coaching and developing employees, setting sales and service standards, generating business, and ensuring the branch meets operational and regulatory requirements. The Branch Manager also represents Rockland Trust in the community and promotes its products, services, and digital banking channels.

Requirements

At least 2 years of retail banking or retail sales management experience.
Outstanding verbal and written communication skills and strong leadership ability.
Thorough understanding of the requirements for a successful sales and service organization.
High level of professionalism and ability to act ethically in all transactions and interactions.
Ability to work within normal office requirements, including long periods of standing and continuous customer support.
Willingness and ability to work a flexible week that may include weekends, as customer needs dictate.
Ability to complete required onboarding, job-specific, compliance, regulatory, operational, and continuing education training within established timeframes.

Nice To Haves

College degree in business or finance, or equivalent experience.

Responsibilities

Oversee a small to midsize retail banking center or express branch.
Develop and maintain lobby management and customer outreach efforts to improve the customer experience in and outside the branch.
Meet regularly with employees to ensure they are trained and motivated to meet sales and service standards using a needs-based consultative sales approach.
Coach employees on skills and results to meet or exceed customer experience, sales, and financial goals.
Foster teamwork and lead by example to inspire confidence, respect, and loyalty.
Select and develop employees through observational coaching, joint sales calls, defined sales activities, and consultative customer sales tools; track, document, and report sales performance.
Generate sales and service production through visible leadership.
Ensure customers receive a World Class Customer Experience through in-person, telephone, and digital interactions.
Use networking and outbound calling to develop sales opportunities, retain and cross-sell business customers, and generate referrals from existing clients.
Promote technology and self-service channels, including ATM, online banking, and mobile banking.
Partner with and refer business to other lines of business, including Business Banking, Commercial, Cash Management, Mortgage, Wealth Management, and Investment.
Maintain operational integrity by ensuring proper controls over branch processes and compliance with regulatory requirements.
Promote the bank through CRA activities, community events, and membership in a key local business or nonprofit organization.
Demonstrate Rockland Trust’s core values and customer promises, and respect, promote, and value diversity.
Assume additional responsibilities as assigned by Senior Management.