Community Connector

Molina Healthcare•Long Beach, CA

About The Position

The Community Connector supports community-based member advocacy activities and serves as a local advocate and resource. Using knowledge of the community and available resources, this role engages and assists vulnerable members in managing their health care needs while contributing to the strategy of providing quality, cost-effective member care. The position includes non-clinical, paraprofessional field work and may require 50–80% local travel, depending on state or contractual requirements.

Requirements

At least 1 year of health care experience, preferably with underserved or special-needs populations with varied health, economic, and educational circumstances, or an equivalent combination of relevant education and experience.
Community Health Worker (CHW) certification may be required in certain states, depending on contractual requirements.
Valid and unrestricted driver's license, reliable transportation, and adequate auto insurance for job-related travel, unless otherwise required by law.
Ability to multitask across applications while speaking with members.
Excellent customer service skills.
Organizational and time-management skills.
Ability and willingness to learn other lines of business, programs, and relevant software systems or applications.
Excellent verbal and written communication skills.
Proficiency with Microsoft Office suite or applicable software programs.

Nice To Haves

Community Health Worker (CHW) certification in states other than Ohio and California, where it is required.
Certified Medical Assistant (CMA).
Bilingual ability based on community need.
Familiarity with health care systems.
Knowledge of community-specific culture.
Experience with or knowledge of health care systems, community resources, social services, and/or health education.

Responsibilities

Engage with members as an advocate and resource to support management of their health care needs.
Collaborate with and support the health care services team by performing non-clinical paraprofessional duties in the field, including meeting members in homes, nursing homes, shelters, and provider offices.
Help members navigate and maximize health plan benefits, including scheduling provider appointments, arranging transportation for health care visits, helping fill prescriptions, and following up on missed appointments.
Assist members in accessing community-based social services and resources for housing, food, employment, and other needs.
Provide outreach to locate and support disconnected members with special needs.
Research available data to locate members the organization has been unable to contact, including reviewing internal databases, contacting providers or caregivers, and traveling to last-known addresses or community resource locations.
Participate in ongoing or project-based activities involving extensive telephonic and/or face-to-face member outreach.
Guide members in maintaining Medicaid eligibility and accessing other financial resources as appropriate.