Branch Manager

Airgas•Madisonville, KY

8d•Onsite

About The Position

The Branch Manager oversees daily store operations to achieve or advance sales and margin goals. The role promotes sales, delivers excellent customer service, maintains appropriate inventory levels, and balances expenses through purchasing support. The Branch Manager also ensures facility and staff alignment with safety and regulatory standards, supports team members in providing efficient customer service and maintaining good housekeeping, and promotes overall operational efficiency. The position is based in Madisonville, Kentucky, and follows Monday through Friday daytime hours. Compensation includes base pay plus commission.

Requirements

At least 2 years of experience in a leadership or managerial capacity; experience in retail industrial sales or a similar industry is preferred.
Ability to navigate and interpret safety rules, Material Safety Data Sheets (MSDS), operating and maintenance instructions, and procedure manuals.
Strong organization and attention to detail, with the ability to work productively in a fast-paced environment.
Ability to foster a team-oriented culture and build connections with people of diverse personalities and backgrounds.

Nice To Haves

At least 5 years of experience in sales and distribution of industrial gases, welding supplies, or similar industrial products.
Experience or strength in retail sales and customer service.
Familiarity with welding applications and equipment, or technical curiosity and willingness to become an expert in the product line.

Responsibilities

Provide professional customer service to internal and external customers and respond to product, pricing, and technical inquiries.
Support the outside sales team in maintaining existing client relationships and developing new business opportunities.
Support accurate and timely daily processing of financial transactions, including cash reports, charge tickets, coding, costing, pricing, daily cash summaries, and bank deposits.
Maintain accurate back order, open order, and Purchase Order expedite reports.
Maintain appropriate cylinder and hard goods inventory levels for the branch.
Lead training for inside sales associates on product knowledge, company policies, processes, procedures, and safety, ensuring associates can perform essential branch functions.
Conduct periodic performance reviews for branch associates.
Provide performance mentorship and guidance to employees in collaboration with Human Resources and senior management.
Oversee daily store operations to achieve or advance sales and margin goals.
Promote adherence to safety and regulatory standards, efficient customer service, and good housekeeping.