Branch Manager
About The Position
The Branch Manager is the primary decision-maker, communicator, and culture-creator for a Lansing Building Products branch. The role leads progress toward the company’s strategy and long-term goals and serves as a change-management leader when implementing company initiatives. The Branch Manager is responsible for embodying Lansing’s purpose, mission, and True Blue behaviors; building and maintaining a high-performing team; driving operational and sales excellence; and running a profitable branch. The Branch Manager leads branch functions directly and through branch leaders and associates, oversees the associate and customer experiences, builds vendor and stakeholder relationships, and develops branch personnel. The role also leads branch meetings, collaborates with regional and Home Office teams, and serves as a lead salesperson by maintaining and developing customer relationships. The Branch Manager reports to the Regional Manager. Direct reports include the Branch Operations Manager at all locations, Outside Sales Representatives at most locations, and Outside Sales Trainees at select locations.
Requirements
- Unwavering commitment to high ethical standards and integrity.
- Track record of being optimistic, motivating, competitive, and resilient.
- Capability, potential, and willingness to grow in people leadership and talent development.
- Outstanding communication, social, and listening skills, including willingness to give direct feedback to associates at all organizational levels.
- Prior business-to-business sales experience, high sales aptitude, and willingness to cultivate new business rather than only manage existing business.
- Ability to work independently and collaboratively, including across business functions.
- Innovative mindset and willingness to analyze lessons learned and challenge the status quo.
Nice To Haves
- Prior people management experience.
Responsibilities
- Lead day-to-day branch functions directly and through the Branch Operations Manager, Warehouse Manager, Outside Sales Representatives, and other branch associates.
- Oversee all facets of the associate experience, including hiring, onboarding, training, development, performance management, advancement, and separations.
- Oversee the customer experience, including creating positive customer moments, building valuable partnerships, following operational policies and procedures, and improving service based on customer feedback and audit findings.
- Build and sustain strong relationships with key vendors and other stakeholders, including initiating and leading quarterly strategic vendor planning meetings.
- Coach and develop branch personnel, including conducting consistent ride-alongs with Outside Sales Representatives and Outside Sales Trainees and dedicated check-ins with the Branch Operations Manager.
- Conduct weekly sales, management, and all-associate branch meetings, as well as other group meetings as needed, to promote communication, alignment, execution, and continuous improvement.
- Work effectively with the Regional Manager, Home Office support personnel, and senior leadership.
- Serve as a lead salesperson for the branch, regularly spending time away from the branch to strengthen existing customer relationships and develop new ones.
- Drive execution of Lansing’s strategy and achievement of its long-term goals, including leading implementation of company initiatives.
Benefits
- Medical, dental, and vision coverage
- Health Savings Account with company contributions
- Health Advocate and Employee Assistance Program
- Competitive 401(k) with employer match of 50% up to 15% of salary
- Paid vacation and sick days
- Tuition reimbursement and training programs
- Company-paid parental leave
- Company-paid life insurance
- Short-term and long-term disability
- Paid holidays
- Health and wellness program
- Volunteer time
- Competitive base salary with uncapped bonus opportunity based on branch gross sales, branch net profit, and team and operational expectations
- Company car with gas card and insurance coverage
- Cell phone, laptop, and tablet
- Opportunity to qualify for an annual sales incentive trip
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
