Sales Operations - Branch Manager

Helix Traffic Solutions, LLC•Fort Mohave, AZ

About The Position

The Branch Manager leads the branch and ensures safe, efficient, productive, and cohesive operations. The role oversees daily activities, personnel, scheduling, customer service, operational performance, and compliance with company policies and procedures. The Branch Manager works with current management and senior leadership to support branch performance, profitability, quality, and employee development. The position includes use of a company vehicle, company credit card, cell phone, and computer for business-related purposes. The work may require travel and after-hours, weekend, and holiday availability as business needs require. Physical demands include working outdoors and in construction environments, handling equipment and materials, and working around heavy equipment and moving traffic.

Requirements

Current ATSSA - TCS certification.
Basic proficiency with Microsoft Office, including Excel, Word, and Outlook.
Strong leadership and interpersonal skills, with the ability to guide, direct, and support team members.
Excellent customer service and problem-solving skills.
Strong written and verbal communication skills.
Strong organizational skills and the ability to manage multiple priorities and meet deadlines.
Ability to follow direction and successfully complete goals established by senior management.
Ability to work effectively in a fast-paced, high-pressure environment.
Strong attention to detail and follow-through.
Willingness and ability to travel and work after hours, weekends, and holidays as business needs require.
Ability to stand for prolonged periods, perform full-depth squats, and maintain full range of motion of the arms and legs.
Ability to repeatedly bend at the elbows, knees, and hips and bend forward, and to perform repetitive motions.
Ability to lift and carry up to 50 pounds from floor to chest level and carry items horizontally.
Ability to raise arms above shoulder level to lift and place objects weighing up to 50 pounds.
Ability to step approximately 33 inches onto a truck tailgate.
Ability to work outdoors and tolerate varying environmental and weather conditions.
Ability to work in construction environments with exposure to reasonable noise levels and around moving mechanical parts, heavy equipment, and moving vehicular traffic.

Nice To Haves

Two to five years of traffic control management experience.
Previous supervisory or branch management experience.
Experience with crew scheduling, dispatch, project management, or operational oversight.
Experience managing project profitability, job tickets, quantities, or similar operational metrics.

Responsibilities

Oversee the day-to-day operations of the branch.
Supervise, lead, and provide direction to branch personnel.
Provide guidance, training, and mentorship to support employee professional growth.
Work with management and senior leadership to achieve operational and business objectives.
Manage employee schedules, timecards, daily reports, and other required documentation.
Oversee crew scheduling and dispatch to ensure appropriate staffing and coverage.
Coordinate equipment and resources needed to support job requirements.
Monitor project performance, profitability, tickets, and quantities.
Ensure quality-control standards are consistently maintained.
Coach and support team members, conduct performance reviews, and address performance concerns.
Participate in hiring, counseling, disciplinary action, and termination of branch employees, ensuring required documentation is completed.
Ensure company policies and procedures are followed, particularly those related to safety, human resources, and quality control.
Maintain a high level of customer service and respond effectively to operational or customer-related issues.
Communicate effectively with employees, customers, management, and other internal stakeholders.
Perform other duties and responsibilities as assigned.