Branch Manager Southeast Charlotte

Wells Fargo Bank•Charlotte, NC

3d•Onsite

About The Position

Wells Fargo is hiring experienced, people-focused leaders for a Branch Manager career within its National Branch Network. The Branch Manager serves as the branch’s sales leader, accountable for acquiring, deepening, and retaining customer relationships and driving growth in primary checking, deposits, lending, credit cards, and investments through disciplined execution, coaching, and performance management. The role leads and develops a team, fosters an engaged and accountable culture focused on understanding customers’ financial needs, and balances growth objectives with operational risk management. New participants begin with the Branch Manager Readiness Program, which provides hands-on experience, mentorship, job shadowing, and practical learning in day-to-day branch operations. Successful completion of the program is required before transitioning into a Branch Manager position. During training, the position is an interim, nonexempt role. Branch assignment depends on business need and availability. Current Wells Fargo Branch Managers are not required to complete the program. The role may be assigned to one of the listed Southeast Charlotte-area branches, subject to availability. The position requires a schedule that includes Saturdays and travel within the assigned geography of up to 50% during the first six months, depending on location. SAFE registration is required at employment; Wells Fargo will initiate the process after the start date. The position is not eligible for visa sponsorship.

Requirements

At least 5 years of banking, financial services, or Branch Network experience, or equivalent experience demonstrated through work, training, military experience, or education.
At least 2 years of leadership experience.
Ability to work a schedule that includes Saturdays.
Ability to travel within the assigned geography up to 50% of the time during the first six months, depending on location.
SAFE registration required at the time of employment; Wells Fargo initiates the process after the start date.
Loan Originators must meet LO/CFPB requirements and Wells Fargo policies, including standards related to financial responsibility, character, fitness, and criminal background.
The position is not eligible for visa sponsorship.

Nice To Haves

Proven ability to hire, coach, and develop sales professionals and direct reports while fostering accountability, collaboration, adaptability, and high performance.
Demonstrated ability to lead a customer-focused sales culture and drive measurable growth through coaching, accountability, disciplined execution, and ownership of performance, talent decisions, and risk management.
Ability to analyze performance, identify strengths and opportunities, and execute action plans to achieve business objectives.
Independent judgment and critical thinking skills to manage time, prioritize, and delegate in a complex, fast-paced environment.
Success managing and coaching across affluent, high-net-worth, and business customer segments; identifying complex financial needs; and building strong customer, internal partner, and community relationships.
Ability to lead teams in influencing, educating, and connecting customers to technology and explaining the value of digital banking solutions.
Knowledge of banking laws and regulations, compliance controls, operational risk management, and loss prevention, with the ability to model and reinforce protective behaviors.

Responsibilities

Provide inclusive leadership, establish clear expectations, and hire, coach, develop, and retain a high-performing team.
Manage team performance through targeted coaching to deliver sales, service, and operational excellence.
Lead the branch team in identifying customer financial needs and providing tailored consumer and business solutions.
Use branch routines, observation, feedback, and follow-up to build team capability, confidence, and productivity, and hold employees accountable for behaviors and outcomes.
Partner with Wealth & Investment Management, Business Banking, and Home Lending sales partners to provide coordinated customer experiences and deepen relationships.
Educate customers about available digital banking options and demonstrate how to use them.
Use reporting and employee observations to identify strengths and opportunities, take action to improve performance, and expand primary bank relationships and wallet share.
Balance growth, operational soundness, and talent decisions while managing risk, resolving issues, and modeling behaviors that protect customers, employees, and the company.
Follow applicable risk and compliance programs, policies, and procedures; escalate and remediate issues in a timely and effective manner.