Branch Manager – Charlotte, North Carolina

Building Controls & Solutions•Charlotte, TX

4d•Onsite

About The Position

The Branch Manager is responsible for the overall performance of the BCS Charlotte, North Carolina branch and surrounding territory. The role combines sales leadership, operational management, and customer engagement, with an entrepreneurial mindset. The manager is accountable for growing market share, driving profitable sales, providing excellent customer service, and ensuring efficient branch operations. The Branch Manager leads local business planning and sales growth, represents BCS to local customers and partners, supports customer accounts and quotations, and oversees branch service, inventory, order fulfillment, and day-to-day operations. The role also manages and supports inside sales staff, as applicable, and fosters collaboration with outside sales and technical teams. Some travel may be required, and other duties may be assigned.

Requirements

Proven customer service and inside sales experience.
Strong business ownership mindset and entrepreneurial approach.
Process-oriented, with attention to detail and operational discipline.
Ability to manage multiple priorities in a fast-paced, customer-focused environment.
Strong communication and relationship-building skills.

Nice To Haves

Technical aptitude with building automation or related control products.
Experience in HVAC, controls, or building automation markets.
Prior branch, territory, or operations management experience.

Responsibilities

Own the overall performance of the Charlotte branch and assigned territory, with the objective of increasing BCS market share.
Develop and execute local business plans aligned with company sales, margin, and growth objectives.
Serve as the primary local representative of BCS for customers, vendors, and internal teams.
Drive branch sales and gross margin performance against annual goals.
Maintain and grow counter sales through customer engagement and merchandising strategies.
Manage and expand House Accounts not assigned to an Outside Sales representative.
Collaborate with Outside Sales to support account growth, quoting, and opportunity development.
Provide quotations and technical support in coordination with the Technical Solutions team.
Provide customer service to walk-in, phone, and email customers.
Maintain regular customer contact and follow up to strengthen relationships and identify opportunities.
Manage the will-call process to ensure fast, accurate, and professional order fulfillment.
Oversee branch inventory, including stocking levels, accuracy, merchandising, and showroom displays.
Ensure proper order entry, processing, and documentation for sales transactions.
Maintain customer order and back-order files and proactively communicate order status.
Process customer returns according to company policies.
Maintain clean, organized, contractor-friendly branch operations.
Manage and support inside sales staff, as applicable, including training, coaching, and performance management.
Foster collaboration among inside sales, outside sales, and technical resources.
Perform other duties as assigned.
Travel as required.