Assistant Property Manager (1978 - Charlotte, North Carolina)

Drucker and Falk LLC•Charlotte, NC

About The Position

Under the supervision of the Property Manager, the Assistant Property Manager assists in all areas covered by the Property Manager role. The position helps ensure satisfactory community cash flow, property upkeep in accordance with Drucker + Falk standards, and resident customer satisfaction. Duties are carried out according to company procedures and applicable EHO and EEO regulations and guidelines. The Assistant Property Manager may perform additional duties as assigned and should be capable of managing the community during the Property Manager’s temporary absence, including performing functions in the Property Manager’s job description or as directed.

Requirements

One of the following: a four-year degree, a two-year associate degree, or two years of work experience in retail sales or customer-related service.
Professional appearance.
Detail-oriented, with excellent interpersonal skills.
Knowledge of apartment rental and collection practices.
Excellent customer service, sales, and marketing skills.
Organizational and multitasking skills.
Ability to work well with others and independently.
Strong written and verbal communication skills.
Current driver's license.
Knowledge of residential property management.

Nice To Haves

Yardi expertise.
ARM or CAM certification.

Responsibilities

Manage the office and be responsible for community funds during the Property Manager’s absence, including ensuring daily bank deposits are made.
Show apartments and process applications for prospective residents.
Coordinate the details of resident move-ins and move-outs.
Prepare and maintain resident files in accordance with company policies.
Initiate lease renewals and forward completed packets to the Property Manager for approval.
Process maintenance service requests.
Help maintain positive resident relations.
Prepare weekly traffic and renewal status reports.
Keep advertising and website files up to date.
Cooperate with other company departments.
Handle special assignments from the Property Manager or Regional Property Manager.
Perform outreach marketing as directed by the Property Manager or Regional Property Manager.
Follow up with prospective rental leads and visitors.
Process accounts payable and accounts receivable as instructed.
Participate in staff planning, decision-making, process improvement, and development; take responsibility for subordinate activities, provide regular performance feedback, encourage skills growth, and solicit and apply internal and external customer feedback.
Perform other duties as assigned.