Universal Branch Manager
Members 1st Federal Credit Union • Chestnuthill Township, PA7d
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Universal Branch Manager
Members 1st Federal Credit Union•Chestnuthill Township, PA
About The Position
The Universal Branch Manager is responsible for achieving and delivering branch objectives, with an emphasis on providing an exceptional experience for members and associates. The role directs branch growth in deposits, loans, and service ratio through partnerships within Members 1st and in the communities it serves. It selects qualified candidates and creates development plans to support branch growth and service. The manager engages with the community to understand the market and build strategic partnerships and relationships. Internally, the role drives branch growth and service by executing lobby engagement and turning transactional interactions into consultative opportunities. The manager demonstrates and fosters a consultative sales culture by influencing, educating, and connecting associates, partners, and members to technology and self-service options. The position may also provide coverage for other departments or functions within its scope as needed.
Requirements
- 3–5 years of related experience.
- 3–5 years of leadership or management experience.
- Ability to promote products and services to meet customer needs in a retail, financial services, or equivalent environment.
- Excellent communication and interpersonal skills.
- Attention to detail and accuracy.
- Thorough knowledge of credit union products, services, policies, and procedures.
- Strong ability to recognize and offer sales opportunities.
- Measured experience in sales activities and sales results.
- Advanced experience developing and implementing sales-related tactical plans and executing sales efforts, behaviors, and results.
- Strong ability to coach and advance individuals.
- Advanced analytical and problem-solving skills.
- Advanced organizational and time-management skills.
- Familiarity with PCs and applicable software.
- Ability to communicate effectively in English, orally and in writing.
- Ability to perform visually oriented tasks such as preparing and analyzing data and figures, viewing a computer terminal, and extensive reading.
- Ability to sit for extended periods.
- Sufficient manual skill to operate a PC keyboard and other standard office equipment.
- Ability to travel, including occasional overnight travel.
- Ability to exert minimum amounts of force occasionally to lift, carry, push, pull, or move objects.
- General and business knowledge equivalent to a bachelor's degree.
Responsibilities
- Achieve and deliver branch objectives, emphasizing exceptional experiences for members and associates.
- Direct branch growth in deposits, loans, and service ratio by creating partnerships within Members 1st and the communities it serves.
- Select qualified candidates and create development plans to drive branch growth and service.
- Engage with the community to understand market characteristics and build strategic partnerships and relationships.
- Drive branch growth and service through lobby engagement and by turning transactional interactions into consultative opportunities.
- Demonstrate and foster a consultative sales culture by influencing, educating, and connecting branch associates, partners, and members to technology and self-service options.
- Provide coverage, as needed, for other departments or functions within the scope of the position.
Benefits
- Competitive pay
- Fantastic healthcare
- Paid benefits
- Opportunities for professional advancement
- Work-life balance
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What This Job Offers
Job Type
Full-time
Career Level
Manager
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