Assistant Branch Manager

Woodforest National Bank•Port Arthur, TX

About The Position

As an Assistant Branch Manager at Woodforest National Bank, you are a key leader supporting the Branch Manager in driving branch performance, customer relationship growth, and operational excellence. You help execute retail sales and marketing strategies, coach team members, and ensure consistent delivery of the Woodforest Experience. This hands-on leadership role balances customer engagement, frontline coaching, community involvement, and operational discipline while modeling the bank’s Core Values of Ownership, Service, Community, and Integrity. The position supports branch sales, marketing, customer growth, team development, community relationships, and compliance. The Assistant Branch Manager may mentor or lead junior staff but does not typically have formal management responsibility for personnel decisions. Travel to nearby branches within approximately 45 miles may be expected as business needs require.

Requirements

High school diploma or equivalent.
Three years of relevant and transferable sales and/or customer service experience; alternatively, an associate’s degree and two years of relevant experience, or a bachelor’s degree and one year of relevant experience.
Demonstrated leadership capability.
Strong interpersonal, communication, and marketing-oriented sales skills.
Comfort working in a performance-driven retail banking environment.
Ability to work flexible or extended hours based on business needs; reliability.
Proactive approach to generating business outside the branch; comfort with outside sales.
Goal-oriented, disciplined team leadership, sales aptitude, and openness to direct coaching and feedback.
Strong problem-solving skills and ability to maintain composure and a positive attitude with customers and colleagues.
Knowledge of, or ability to quickly learn, products, services, policies, procedures, regulatory guidelines, and sales and service processes.
Ability to maintain confidentiality, follow directions, and apply policies, procedures, and guidelines.
Strong organizational, prioritization, and multitasking skills in a fast-paced environment, with accuracy and attention to detail.
Ability to understand instructions, forms, and applications, and familiarity with financial statements and credit reports.
Must maintain a mobile device compatible with the Cisco Duo app for secure authentication.
Standing for most of the work period; may involve walking, moving, bending, stooping, or sitting briefly, and occasionally lifting and carrying items up to 30 lbs.

Nice To Haves

Prior supervisory or coaching experience.

Responsibilities

Partner with the Branch Manager to support retail growth, deposit performance, and customer acquisition.
Drive individual and team contributions to branch sales goals through customer engagement, referrals, and marketing efforts.
Support branch operations by ensuring compliance with policies, procedures, audits, and cash controls.
Deliver the Woodforest Experience through customer engagement and effective resolution of customer concerns.
Coach team members to identify customer needs and recommend appropriate retail banking products and services.
Help ensure consistent service across teller, platform, and digital interactions, and promote technology-forward retail banking.
Participate in community engagement and retail marketing activities; build relationships with retail partners, community members, and local businesses.
Partner with Community Development Relationship Managers and branch leadership on outreach aligned with community needs and branch goals.
Uphold ethical standards, regulatory requirements, customer confidentiality, and privacy; foster trust, transparency, and respect within the team.
Serve as a visible leader and role model, reinforcing performance, behavior, and customer-experience expectations.
Coach, mentor, and develop team members through observation, feedback, and on-the-job support.
Assist with scheduling, workflow management, and coverage planning.
Perform branch servicing duties as needed, including teller transactions, account opening, cash handling, ATM servicing, and audits.
Practice prudent expense management and resource stewardship.
Support nearby branches within approximately 45 miles when business needs require.