Branch Manager

Directions Credit Union • Toledo, OH

7d

About The Position

As Branch Manager, you’ll lead branch operations and inspire excellence through service, sales, and community connection. You will coach and motivate staff, oversee daily operations, build lasting member relationships, and represent Directions Credit Union in the community. The role supports the Credit Union’s and local communities’ long-term success by growing trust, visibility, and engagement.

Responsibilities

• Coach, develop, and motivate branch staff to perform at their best.
• Create a positive, high-energy, member-focused team culture.
• Model exceptional service, professionalism, and the organization’s core values.
• Oversee daily branch operations to ensure efficiency, accuracy, and compliance.
• Maintain strong cash controls and operational integrity.
• Ensure policies, procedures, and training standards are followed consistently.
• Build meaningful, long-term relationships with members.
• Deliver a seamless, welcoming, and solutions-focused member experience.
• Represent Directions Credit Union at community events, outreach activities, and partnerships.
• Build relationships with local businesses, schools, nonprofits, and other organizations.
• Collaborate with leadership and marketing to support financial education, community engagement, and brand awareness.
• Encourage the team to participate in community service and take pride in serving the community.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed