Assistant Branch Manager

Legacy Bank•Bentonville, AR

About The Position

The Assistant Branch Manager performs a range of branch duties, including teller work, helping reconcile errors or discrepancies, opening deposit accounts, cross-selling bank products, and responding to customer inquiries and issues. The position functions relatively independently under the general supervision of the Branch Manager. The role helps foster a customer-focused, sales-oriented branch culture and requires knowledge of bank products, particularly DDA, consumer online banking, and mobile banking products and services. The Assistant Branch Manager also supports teller operations, employee training, audits, and branch management coverage.

Requirements

Must be 18 years of age.
High school diploma or GED equivalent.
One year of banking experience.

Nice To Haves

College or technical degree.
Three years of cash-handling experience.
Previous supervisory experience.

Responsibilities

Provide excellent customer service to internal and external customers and embrace the Legacy culture.
Help instill and maintain a strong, customer-focused, sales-oriented culture at the branch.
Maintain knowledge of bank products, with emphasis on DDA, consumer online banking, and mobile banking products and services.
Work and balance a teller drawer.
Anticipate cash demand and order cash for the branch.
Complete day-to-day processes and procedures for the vault, ATM, coin machine, recycler, and debit card machine.
Train new employees on teller-function policies and procedures.
Open DDA and other deposit accounts for bank customers when necessary.
Maintain proper retention procedures for teller documents and logs.
Help prepare the branch for quarterly audits by knowing procedures and ensuring they are followed.
Assume the Branch Manager's duties in their absence.
Assist the Branch Manager with monthly audits of the location.
Perform other duties as assigned.