Assitant Branch Manager

Center Parc Credit Union•Atlanta, GA

5d•$51,256 - $64,070

About The Position

The Assistant Branch Manager supports Center Parc Credit Union’s mission to help members achieve financial success by providing exceptional products and service. In partnership with the Branch Manager, this role shares responsibility for overall branch operations, assigned support functions, daily tasks, employee interactions, and meeting members’ service needs. The Assistant Branch Manager directs daily operations and helps ensure professional member service, consistent service standards, compliance, effective operational controls, and appropriate resolution of member and employee escalations. In the Branch Manager’s absence, the role assumes responsibility for daily branch operations and related decision-making. The position also leads employee onboarding, coaching, development, and day-to-day accountability. Depending on assignment and business needs, travel to other branches or operations departments may be required. This is a full-time, exempt position reporting to the Branch Manager. The target hiring pay range is $51,256–$64,070; actual compensation may vary based on factors including qualifications, experience, location, and other considerations. Benefits include medical coverage with company contributions; company-paid employee-only dental and vision coverage; paid time off; a 401(k) plan with company match; company-paid short- and long-term disability; and company-paid holidays.

Requirements

Associate degree in business, business administration, or a related field, or two years of related work experience in lieu of a degree.
Three years of specific work experience in banking, financial services, or credit unions.
Two years of related supervisory experience.
Proficiency with Microsoft Office products.
Ability to perform the essential duties satisfactorily; reasonable accommodation may be made for individuals with disabilities.
Ability to operate automated office equipment such as a calculator, computer, printer, facsimile machine, telephone, and copier.
Ability to stand and sit regularly, bend and stoop as needed, see objects up close or at a distance, and use peripheral vision.
Ability to lift and/or carry 5 to 25 pounds.

Nice To Haves

One year of experience as a Branch Manager or Assistant Branch Manager in a bank or credit union.
Prior experience with Symitar and Meridian Link.

Responsibilities

Direct daily branch operations, ensuring prompt, professional member service and consistent execution of service standards.
Ensure compliance with member-service, operational, fraud-prevention, safety, and security policies; address exceptions and escalate material risks as appropriate.
Maintain knowledge of retail operations, policies, controls, products, and services, and ensure consistent branch application and proficiency in Member Service Representative and Member Service Representative Lead duties.
Exercise override authority within established limits and make decisions on check holds, fee waivers or refunds, exceptions, and escalations.
Coordinate with other branches, operations departments, and internal business partners to resolve matters beyond branch authority and ensure follow-through.
Assume responsibility for daily branch operations in the Branch Manager’s absence, including work assignments, service execution, staffing coordination, operational controls, and escalation management.
Provide guidance and oversight for new accounts, account maintenance, credit card and loan requests, and product and service recommendations; ensure recommendations suit member needs and transactions are completed accurately.
Resolve member complaints, concerns, questions, and complex service issues, including appropriate documentation and follow-up.
Communicate operational, transactional, product, procedural, and compliance changes to front-line employees and reinforce consistent execution.
Oversee branch cash operations, currency orders and shipments, teller cash levels, controls, and dual-verification procedures.
Investigate teller outages and losses, identify root causes, document findings, and implement or recommend corrective action and monitor follow-through.
Oversee ATM balancing and related controls, investigate discrepancies, and ensure timely resolution and documentation.
Coordinate branch support for internal and external audits, provide complete and accurate records, respond to findings, and support corrective action.
Lead employee onboarding, coaching, performance development, and day-to-day accountability by setting expectations, assigning and reviewing work, observing performance, giving feedback, setting objectives, and addressing performance or procedural gaps with the Branch Manager.
Use effective written and oral communication in correspondence and daily work.
Maintain positive working relationships across organizational levels.
Comply with applicable BSA/AML and OFAC requirements.
Attend ongoing training, including on- and off-site workshops and webinars.
Travel to other branches or operations departments when required by assignment and business needs.
Perform other duties as assigned.