Assistant Branch Manager

Community First Bank of Indiana•,

About The Position

The Assistant Branch Manager assists the Branch Manager in guiding branch office staff to provide quality customer service through the sale and service of bank products, while meeting or exceeding branch and individual goals. The role supports staff development, customer relationships, sales performance, regulatory compliance, and efficient branch operations. It is a full-time, exempt position reporting to the Branch Manager and is located in Howard County. The Assistant Branch Manager helps maintain a motivated, well-trained team; supports tellers with sales, technical, and interpersonal skills; resolves customer issues requiring management-level decisions; and helps ensure the branch follows bank policies, procedures, and applicable banking laws. When the Branch Manager is absent, the Assistant Branch Manager is expected to understand and carry out the Branch Manager’s responsibilities. Duties may change as business needs require.

Requirements

At least three years of experience or related experience.
Proficient reading, writing, and mathematics skills.
Proficient interpersonal relations and sales skills.
Ability to use office machinery and equipment.
High school diploma or GED equivalent.

Nice To Haves

Demonstrated success in a previous retail supervisory role.

Responsibilities

Meet with clients to open new accounts and identify product or service needs through in-depth communication.
Process account transactions and new accounts.
Problem-solve within established policies and procedures while complying with state and federal regulations and laws.
Ensure compliance with governing regulations, including Bank Secrecy Act requirements, Currency Transaction Reports, suspicious activity monitoring and reporting, and Office of Foreign Assets Control requirements.
Recognize sales opportunities and identify customers’ unexpressed needs.
Accept and perform new responsibilities, adapt to changes, and learn and use new technologies.
Communicate effectively in writing and orally with employees and customers.
Refer customers to other departments when appropriate.
Maintain thorough knowledge of bank products and services.
Assist the Branch Manager in meeting branch and individual sales goals.
Help maintain a motivated, well-trained staff and effective employee relations.
Assist tellers in developing sales, technical, and interpersonal skills.
Ensure bank policies and procedures are followed and comply with federal banking laws and regulations.
Ensure adequate staffing for efficient branch operations.
Resolve customer problems requiring a management-level decision.
Advise the Branch Manager of department or branch-office issues.
Maintain working knowledge of the Branch Manager’s responsibilities and perform them in the Branch Manager’s absence.
Manage branch security and safety by following relevant policies and procedures and alerting staff to changes.
Ensure opening and closing procedures—including alarms, vault, ATM balancing, and night deposits—and end-of-day branch balancing are completed; assist as needed.
Perform job responsibilities with a positive approach.