Branch Manager

Brentwood Bank • Bethel Park, PA

7d

About The Position

As a Brentwood Bank Branch Manager, you manage the branch and lead sales, service, and operations. You coach the team on established processes, guide them toward production goals, acquire new consumer and business customers, initiate referrals, and deepen existing customer relationships. You foster a welcoming and inclusive team environment and help customers pursue their financial goals by promoting the bank’s products and technology solutions.

The role oversees branch operations and team performance, including setting expectations, training, mentoring, coaching, formal performance reviews, and recruitment and hiring. You work with the Business Banker and Assistant Branch Manager, Retail Operations, and serve as the primary brand ambassador in your assigned territory. The position requires compliance with banking regulations, loan-origination requirements, and bank policies and procedures. Evening and Saturday work and local or offsite travel may be required.

Requirements

• Bachelor’s degree, or equivalent work experience in banking and finance, business, or a related field.
• Five years of customer service experience in retail or banking.
• NMLS ID required.
• Registration as a Mortgage Loan Officer in accordance with S.A.F.E. Act requirements.
• Demonstrated ability to understand, drive, and lead branch sales, service, operations, and financial performance across branch and digital channels.
• Acumen in banking, sales, investments, consumer lending, business banking, business lending, leadership, and customer service.
• Ability to develop, influence, motivate, and inspire a team to improve retention and bank performance.
• Excellent organizational, time-management, and prioritization skills.
• Proficiency with Microsoft Word and Excel and ability to operate a variety of office equipment.
• Excellent verbal and written communication skills.
• Strong attention to detail and ability to multitask effectively.
• Proficiency with banking computer systems and related software.
• Ability to work evenings and Saturdays and travel locally between branches or offsite for training, as required.

Nice To Haves

• Two years of progressive managerial experience in banking is strongly preferred.

Responsibilities

• Create an end-to-end service-excellence environment across in-person and digital customer interactions.
• Own the customer experience by resolving, delegating, or escalating issues promptly and using customer feedback to coach the team.
• Ensure the team meets Brentwood Bank service standards, providing feedback and developing remediation plans as needed.
• Use available tools and technology to identify sales and service opportunities.
• Partner with the Business Banker to meet branch goals through individual contribution and management of Universal Bankers’ performance.
• Set team goals, measure performance, and create action plans to address performance gaps.
• Conduct sales meetings, daily huddles, and other team meetings to promote sales and revenue growth.
• Serve as the in-branch expert on products and services and support the development of the team.
• Refer customers with dedicated or complex commercial, mortgage, business banking, or financial-advisory needs to appropriate business partners.
• Initiate and close qualifying Home Equity loan applications in the branch.
• Promote and educate customers about self-service and remote channels, including ATMs, online banking, and mobile banking, and drive technology adoption.
• Maintain detailed and accurate CRM records of customer interactions, referrals, communications, preferences, and complaints.
• Promote the Brentwood Bank brand through community involvement, networking, bank-at-work programs, and other external activities; serve as the primary brand ambassador in the assigned territory.
• Comply with applicable federal and state banking regulations and consumer-protection laws governing loan origination, including applicable SAFE Act registration and renewal rules.
• Follow bank operations, security, risk, and regulatory policies and procedures and complete required training.
• Oversee branch operational activities and ensure the team follows branch Operations Management Procedures.
• Set performance expectations and train, mentor, coach, and conduct formal performance reviews for the team.
• Partner with the Assistant Branch Manager, Retail Operations, to implement operational updates consistently.
• Oversee recruitment and hiring processes.
• Maintain knowledge of and educate the team on products, services, technology, and policies.
• Perform additional tasks and responsibilities as assigned based on business needs.

Benefits

• Comprehensive benefits package supporting employees and their families.
• Professional development opportunities, including mentorship, leadership pathways, and ongoing training programs.
• Diverse, equitable, and inclusive culture where employees are empowered to share ideas and contribute to the communities served.
• Team-oriented environment with opportunities to collaborate with experienced leaders and industry experts.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager