Branch Manager - Newburyport

Eastern Bank•Newburyport, MA

7d•$59,594 - $95,776

About The Position

The Branch Manager is responsible for the overall management of a mid-sized retail banking office. The role proactively sells the bank’s products and services to existing customers and prospects, guides the sales efforts of the platform team, ensures superior customer service, and manages daily branch operations. The manager guides assistant managers and platform staff toward individual sales objectives and branch goals, conducts sales and service coaching, and builds commercial relationships through business development activities such as personal visits and outbound teleservicing. The role also represents Eastern Bank through community involvement, local organizations, events, and business networks. The Branch Manager ensures sound operations and compliance with applicable bank policies, regulations, and laws; collaborates with internal partners; and manages and develops staff through coaching, joint sales calls, and performance appraisals. The manager resolves customer issues, promotes programs that strengthen customer relationships, maintains service standards, and is expected to understand the teller function. The role requires independent judgment, the ability to manage competing demands in a fast-paced environment, and appropriate consultation when facing policy ambiguity or unfamiliar employee situations.

Requirements

Basic business acumen and professionalism.
Strong written and verbal communication skills.
Ability to build relationships and strong alliances across the organization.
Flexibility and ability to adapt to change.
Ability to quickly learn the bank’s products and services and build on product knowledge as a member of the division’s management team.
Ability to understand the broader business context of banking, including how banks make money and what makes products profitable.
Two to three years of management experience and proven leadership capabilities.
History of solid sales, service, and management successes.
Ability to work independently and multitask in a fast-paced environment.
Outgoing, self-starting, and technically literate.

Nice To Haves

Bachelor’s degree or equivalent combination of training and experience.
Management experience in a retail banking environment.

Responsibilities

Manage the overall operations of a mid-sized banking office.
Guide the sales activities of the assistant manager and platform staff toward personal sales objectives and branch goals.
Conduct sales and service coaching sessions with sales staff.
Build commercial relationships through business development activities, including personal visits and outbound teleservicing.
Promote Eastern Bank through community involvement, local organizations, city and town events, and local business networks.
Ensure sound branch operations and compliance with applicable bank policies, regulations, and laws.
Collaborate with internal business partners, including HR, Wealth, Business Banking, and Consumer Lending.
Manage and develop branch staff through observational coaching, joint sales calls where applicable, defined sales activities, and consultative customer sales tools.
Lead by example and foster confidence, respect, loyalty, and a positive team environment.
Identify, report, and resolve customer issues; promote programs that strengthen customer relationships and maintain branch customer service standards.
Apply staff-management policies and prepare and deliver staff performance appraisals.
Gain and maintain a full understanding of the teller function.
Make management decisions that balance policy and procedure with appropriate judgment, seeking guidance when needed.