Assistant Branch Manager

CENTRAL BANCOMPANY, INC.•Centralia, MO

About The Position

The Assistant Branch Manager supports the Branch Manager with sales and sales management, customer service, and daily facility operations, and assumes responsibility for the branch when the Manager is absent. The role combines teller and customer service duties with oversight of branch operations and sales, while providing Legendary Service to customers and employees. The Assistant Branch Manager serves as a lead and positive example for staff, promotes the bank’s products and services, educates and coaches employees, and helps the branch meet personal and overall sales goals. The position provides customer services such as opening and closing accounts, sharing information, resolving complaints and banking concerns, processing transactions, and referring customers to other departments. It also supports installment lending by serving as a liaison between customers and loan officers. The Assistant Branch Manager is a resource for staff on operational and customer issues and communicates with employees across departments to help maintain an efficient and productive workplace. The role oversees facility operations, including opening and closing the branch, managing cash levels, buying and selling money, teller cash box audits, night depository agreements, security and compliance matters, branch audits, staffing, coaching, loss prevention, and employee development. The Assistant Branch Manager is responsible for following branch control standards and applicable banking regulations, including the Bank Secrecy Act and information security initiatives. Tellers, Financial Associates, and Customer Service employees report indirectly to this role with questions or problems.

Requirements

Bachelor’s degree in business or a related field, or an equivalent combination of education and training.
At least 2 years of banking experience and 1 year of management experience referred.
Previous sales experience.
Advanced knowledge of teller and new account functions, bank regulations, bank policies and procedures, and bank products and services.
Strong attention to detail and the ability to work accurately.
Excellent oral and written communication skills and strong customer relations skills.
Ability to work with employees and customers in a cooperative, positive, and professional manner.
Good judgment and the ability to handle confidential information and analyze information quickly and accurately to make decisions.
Ability to proactively assume additional responsibilities, duties, and projects.
Successful completion of in-house training programs.
Computer skills, including email, printer, copier, and Microsoft Office.
Ability to use an image scanner, cash counting machine, cash dispensing machine, and coin counter.

Responsibilities

Assist the Branch Manager with sales and sales management, customer service levels, and day-to-day facility operations.
Assume responsibility for the branch in the Branch Manager’s absence.
Act as a teller and customer service representative while supervising sales and operations.
Set a positive example for staff and provide leadership, coaching, and motivation.
Promote bank products and services to current and potential customers and educate staff about them.
Open and close accounts, provide customers with information, resolve banking concerns and complaints, and refer customers to other departments.
Process transactions, balance a teller drawer, assist tellers with problems and decisions, implement the Teller referral model, and explain policies and procedures.
Achieve personal monthly sales goals and encourage the facility to meet its overall goals.
Oversee the facility’s referrals and sales and take an active role in the sales process.
Serve as a resource for staff on operational and customer issues, using discretion and good judgment.
Communicate with direct-report employees and employees in other departments to support an efficient workplace, and keep the Manager informed about facility activities.
Serve as a liaison between customers and loan officers, maintaining general knowledge of installment lending.
Open and close the facility, buy and sell money, and maintain branch cash levels.
Perform teller cash box audits and monitor night depository agreements.
Monitor security and compliance issues, complete branch audits, and oversee information security.
Oversee branch staffing, coaching, loss prevention, and development of knowledgeable, well-trained staff.
Promote teamwork and Legendary Service while ensuring branch operations meet branch control manual standards.
Understand the role in the event of a robbery and follow proper post-robbery procedures.
Comply with applicable banking regulations, including the Bank Secrecy Act and information security initiatives.
Interact with other bank employees to complete customer and employee requests.
Perform other tasks as directed.