AVP Banking Center Manager (Branch Manager)

Bank OZK•St. Petersburg, FL

About The Position

The AVP Banking Center Manager is responsible for managing a banking center, providing leadership, and establishing high levels of accountability among team members. The manager builds positive relationships with peers, business partners, customers, and the community while leading business development and delivering exceptional customer service. The role oversees staff and day-to-day banking center operations, supports client growth and retention, and ensures sound operational performance, security, compliance, and effective audit results. The manager also coaches and develops the team, contributes to community engagement and business development, and models the bank’s values, policies, and service standards.

Requirements

Bachelor’s degree or commensurate work experience.
At least 2 years of retail client service and/or business development experience.
Proven achievement of business growth goals and financial targets.
Experience managing, leading, and coaching professionals.
Comprehensive knowledge of bank products, services, and regulations.
Valid driver’s license and good driving record.
NMLS, or successful completion of the NMLS process within 30 days of hire.
Knowledge of retail bank products and services, bank regulations and operational standards, and business development techniques in a retail environment.
Ability to focus on quality, profitability, efficiency, and business growth; translate strategic goals into day-to-day execution; and plan and organize in a dynamic environment.
Ability to manage, lead, and train team members; provide excellent customer service; communicate effectively verbally and in writing; and work as a team-oriented leader in a changing environment.
Ability to think critically, work accurately and efficiently with attention to detail, maintain confidentiality, and follow policies and safety and security procedures.
Skill in identifying client needs to develop and grow business.
Skill in using computers and Microsoft Office applications necessary to perform essential job functions.
Ability to operate customary equipment and technology used in a business environment, with or without accommodation.

Nice To Haves

At least 1 year of business development management or leadership experience is strongly preferred.

Responsibilities

Manage branch staff, including daily supervision, interviewing and hiring, training, performance appraisals, career development, promotion and pay recommendations, and separations of direct reports.
Lead and engage associates in daily huddles to support relationship-building activities.
Generate growth by retaining, growing, and attracting clients in support of the bank’s goals.
Build professional customer relationships, identify customer needs, make appropriate recommendations, and submit referrals to banking center team members or business partners.
Ensure participation in community activities that support community involvement, brand recognition, business development, and staff recruitment.
Model and coach opportunity spotting and referrals, relationship building, account opening, lending, outbound business development, and lobby management.
Facilitate and process account transactions accurately and efficiently to minimize errors and reduce fraud.
Manage day-to-day banking center operations and execute strategic and tactical plans to ensure sound operational performance and effective audit results.
Resolve client concerns promptly, professionally, and positively.
Maintain banking center security and ensure compliance with the bank’s security program, policies, and procedures.
Communicate regularly and effectively with banking center team members and regional leadership.
Improve team performance and engagement through documented observational and trend-based coaching sessions.
Identify and recruit talent to build an effective team.
Model and promote the bank’s customer service standards, values, and mission.
Exercise discretion and judgment, maintain integrity and professionalism, complete required training, and maintain punctuality and attendance.
Maintain operational standards and compliance with internal controls, procedures, risk management requirements, and bank policies and guidelines.