AVP Banking Center Manager (Branch Manager)

Bank OZK•Senoia, GA

About The Position

The AVP Banking Center Manager is responsible for managing a banking center, providing leadership, setting accountability expectations, and maintaining positive relationships with peers, business partners, customers, and the community. The role leads business development, drives client growth and retention, and models exceptional customer service. The manager oversees staffing and development, coaches team members, manages daily banking-center operations, and executes strategic and tactical plans to support sound operations and effective audit results. The role is accountable for security, policy and regulatory compliance, internal controls, risk management, and operational standards. It also handles customer concerns, supports community engagement, and communicates regularly with team members and regional leadership.

Requirements

Bachelor’s degree or commensurate work experience.
At least 2 years of retail client service and/or business development experience.
Proven achievement of business growth goals and financial targets.
Experience managing, leading, and coaching professionals.
Comprehensive knowledge of bank products, services, and regulations.
Valid driver’s license and good driving record.
NMLS, or successful completion of the NMLS process within 30 days of hire.
Knowledge of bank regulations, policies, procedures, and operational standards.
Knowledge of business development techniques in a retail environment.
Ability to focus continuously on quality, profitability, and efficiency while pursuing business growth.
Ability to think strategically and translate goals into detailed day-to-day execution.
Ability to manage, lead, and train team members effectively and inspire them to meet business objectives.
Effective planning and organizational skills in a dynamic business environment.
Excellent customer-service ability and a helpful, friendly, approachable, enthusiastic, and professional disposition.
Effective verbal and written communication skills.
Ability to lead as a team-oriented manager and thrive in a continually changing environment.
Critical-thinking skills, attention to detail, and accurate and efficient productivity.
Ability to maintain confidentiality and follow policy and procedure, including safety and security procedures.
Skill in identifying client needs to develop and grow business.
Skill in using computers and Microsoft Office applications necessary to perform essential job functions.
Ability to operate customary equipment and technology used in a business environment, with or without accommodation.

Nice To Haves

At least 1 year of business development management or leadership experience.

Responsibilities

Manage branch staff, including daily supervision, interviewing and hiring, training, performance appraisals, career development, promotion and pay recommendations, and separations of direct reports.
Lead and engage associates in daily huddles to support relationship-building activities.
Generate growth that supports the bank’s goals by retaining, growing, and attracting clients.
Cultivate professional relationships with customers, use assessment tools and meaningful conversations to uncover needs, make recommendations, and submit referrals to banking-center team members or line-of-business partners.
Ensure engagement in community activities to demonstrate community involvement, support Bank branding and name recognition, and promote business development and staff recruitment.
Model and coach daily activities, including opportunity spotting and referrals, client relationship building, account opening, lending, outbound business development, and lobby management.
Facilitate and process account transactions accurately and efficiently to minimize errors and reduce fraud.
Manage day-to-day banking-center operations and execute strategic and tactical plans for sound operational performance and effective audit results.
Resolve client concerns proactively, promptly, and professionally.
Maintain accountability for banking-center security and ensure compliance with the bank’s security program, policies, and procedures.
Ensure regular and effective communication with banking-center team members and regional leadership.
Promote continuous team improvement and engagement through documented observational and trend-based coaching sessions.
Identify and recruit talent to build a highly effective team.
Model and champion the Bank’s standards for exceptional customer service.
Support and model the bank’s values and mission.
Display integrity, trustworthiness, and professionalism, and exercise discretion and judgment in performing essential job functions.
Complete required training on time and maintain good punctuality and attendance.
Maintain banking-center operational standards and ensure compliance with internal controls, operational procedures, risk management, and Bank policies, procedures, and guidelines.