AVP Banking Center Manager (Branch Manager)

Bank OZK•Oldsmar, FL

About The Position

The AVP Banking Center Manager is responsible for managing a banking center, leading and developing its staff, and maintaining high levels of accountability. The manager builds positive relationships with peers, business partners, customers, and the community while providing business-development leadership and exceptional customer service. The role oversees staffing and daily branch operations, supports client retention and growth, promotes community involvement, and ensures accurate transactions, security, regulatory compliance, risk management, and effective audit results. The manager coaches team members, resolves customer concerns, communicates with regional leadership, and models the bank’s values, policies, and service standards.

Requirements

Bachelor’s degree or commensurate work experience.
At least 2 years of retail client service and/or business development experience.
Proven achievement of business growth goals and financial targets.
Experience managing, leading, and coaching professionals.
Comprehensive knowledge of bank products, services, and regulations.
Valid driver’s license and good driving record.
NMLS registration, or successful completion of the NMLS process within 30 days of hire.
Knowledge of bank regulations, policies, procedures, operational standards, retail banking products and services, and business-development techniques.
Ability to focus on quality, profitability, efficiency, and business growth; translate strategic goals into daily execution; lead and train team members; plan and organize in a dynamic environment; provide excellent customer service; communicate effectively; adapt to change; think critically and work accurately with attention to detail; maintain confidentiality; and follow policies, procedures, and safety and security requirements.
Skill in identifying client needs to develop and grow business and in using computers and Microsoft Office applications needed for the role.

Nice To Haves

At least 1 year of business development management or leadership experience is strongly preferred.

Responsibilities

Manage branch staff, including daily supervision, interviewing and hiring, training, performance appraisals, career development, promotion and pay recommendations, and separations of direct reports.
Lead daily huddles to support relationship-building activities.
Retain, grow, and attract clients to support the bank’s business goals.
Build customer relationships, assess needs, make appropriate recommendations, and submit referrals to banking center team members or line-of-business partners.
Support community activities that promote community involvement, Bank branding, business development, and staff recruitment.
Model and coach opportunity spotting and referrals, relationship building, account opening, lending, outbound business development, and lobby management.
Facilitate and process account transactions accurately and efficiently to minimize errors and reduce fraud.
Manage daily banking center operations and execute strategic and tactical plans to support operational performance and effective audit results.
Resolve client concerns promptly and professionally.
Maintain banking center security and ensure compliance with the bank’s security program, policies, and procedures.
Communicate regularly and effectively with banking center team members and regional leadership.
Promote continuous team improvement and engagement through documented observational and trend-based coaching.
Identify and recruit talent to build an effective team.
Model and champion exceptional customer service and the bank’s values and mission.
Demonstrate integrity, trustworthiness, professionalism, discretion, and judgment.
Complete required training on time and maintain good punctuality and attendance.
Maintain operational standards and compliance with internal controls, procedures, risk management requirements, and Bank policies and guidelines.