AVP, Branch Manager

Cathay Bank•San Francisco, CA

About The Position

The AVP, Branch Manager is accountable for the branch’s overall success, primarily through retaining banking relationships and developing new business. The role manages the branch’s administrative, compliance, operational, sales and service, and profitability objectives, and supervises the entire branch staff. The manager also represents the bank in the community and ensures staff follow bank policies and procedures. The position leads branch sales and service activity by setting performance goals, evaluating results, coordinating sales programs with Marketing, conducting weekly meetings, motivating staff, and overseeing product, sales, and service training. It develops lending business and maintains client relationships; oversees budgeting, income, expenses, audits, staff performance, training, and human resource matters; and monitors branch operations for compliance with bank guidelines. The manager has designated authority to approve loans, overdrafts, checks, withdrawals, fee reversals, and other items; sign official checks and other documents; provide signature guarantees; resolve errors and client complaints; and hire or fire staff with the concurrence of senior management and Human Resources.

Requirements

At least 3–5 years of banking experience, including 2 years of branch management in a commercial bank preferred.
Good knowledge of commercial lending products.
Thorough knowledge of federal and state regulations and IRS regulations.
Leadership qualities, including the ability to plan, organize, motivate, supervise, and delegate.
Ability to create a team environment.
Accountability and the ability to make decisions and assume responsibility for them.
Strong sales and sales management ability.
Ability to exercise sound judgment.
Excellent interpersonal and verbal and written communication skills.
Interpersonal skills necessary to conduct business development calls.

Nice To Haves

College degree in business or finance preferred.
Bilingual Mandarin or Cantonese preferred.
Commercial bank branch management experience preferred.

Responsibilities

Manage and take total accountability for a branch office in meeting the bank’s administrative, compliance, operational, sales and service, and profitability objectives.
Make regular business development calls to solicit new business, including loans and deposits, and improve services to clients.
Oversee, train, and guide staff in providing appropriate bank products and services and continuous quality service.
Represent the bank in the community through civic and charitable activities.
Ensure compliance with bank policies and procedures and maintain non-discriminatory business practices.
Set annual personal performance plans and weekly sales plans for branch staff; assess sales results and work with Marketing on sales programs or campaigns.
Hold weekly sales and service meetings, motivate staff to solicit sales and provide commendable service, and supervise training on product knowledge, sales, and service techniques.
Provide clients with appropriate bank products and services and build or enhance business relationships.
Make business development calls to solicit loans and maintain, promote, and enhance client relationships.
Set the branch’s annual budget and business goal, monitor monthly income, and control expenses.
Ensure satisfactory branch audits and monitor directly supervised staff performance; coach and counsel staff as needed.
Guide employees who indirectly report to branch management, arrange training and cross-training, and address human resource issues as needed.
Understand personnel policies and procedures and treat staff fairly.
Monitor operations staff to ensure policies and procedures comply with bank guidelines.
Approve loans, overdrafts, checks, withdrawals, fee reversals, and other items within designated authority; sign official checks and other documents; and provide signature guarantees.
Directly resolve errors and client complaints.
Hire and fire staff with the concurrence of senior management and Human Resources personnel.
Perform miscellaneous duties as assigned.