AVP, Branch Manager

Enterprise Bank & Trust • DeSoto, MO

1d

About The Position

The AVP, Branch Manager is an entry-level management role responsible for the day-to-day operational management and front-end sales management of a branch. The role supervises branch associates, including hiring, scheduling, performance evaluations, discipline, and recommending development opportunities. It provides leadership and guidance to support compliance with bank policies and ensures customers receive service, including account opening, information, and resolution of concerns.

The Branch Manager oversees branch operations, staff training, customer service, compliance, security systems, business development activities, and the maintenance of the bank building and facilities. The role partners with other departments to support branch operations and compliance and performs other duties as assigned.

Requirements

• High school diploma or equivalent required.
• At least three years of banking experience required.
• Excellent leadership, interpersonal, customer service, and organizational skills, with a high degree of accuracy.
• Sales management skills to coach associates in meeting branch goals.
• Sales and marketing orientation with an emphasis on cross-selling bank services.
• Thorough knowledge of bank operations, policies, procedures, compliance, and banking regulations.
• Team-oriented, positive attitude, and ability to work well with others.
• Strong oral and written communication skills.
• Strong knowledge of the various types of products offered by the bank.
• Excellent problem-solving skills.
• Skilled in operating a personal computer, including Microsoft Word and Excel.
• Ability to use Google Suite (Gmail, Calendar, Google Docs, and Google Sheets), Workday, IBS, and Salesforce.
• Notary license where applicable.

Nice To Haves

• Bachelor’s degree in a business-related field or equivalent experience, or an equivalent combination of education and experience.
• Experience working in an environment with individual and team goals.
• Previous supervisory experience.

Responsibilities

• Directly supervise the day-to-day operation of the branch and its associates.
• Direct branch associates’ activities to ensure complete and efficient customer service.
• Implement company policy regarding check cashing, account withdrawals, and safe deposit activities.
• Manage and maintain compliance with branch operations, including training associates on policy and procedure changes.
• Handle unusual or difficult customer concerns.
• Oversee recruitment and training of branch staff.
• Partner with other departments to support branch operations and compliance.
• Manage the operation and maintenance of the bank building, premises, and facilities.
• Participate in business development activities.
• Review, recommend, implement, and oversee policies and procedures related to the internal and external integrity of bank security systems and devices.
• Perform other duties as assigned.

Benefits

• Annual paid volunteer time off.
• Charitable-matching opportunities.
• An array of benefits.
• Professional growth opportunities and the opportunity to chart an individual career path.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED