AVP, Branch Operations

Travis Credit Union•Vacaville, CA

2d•Hybrid

About The Position

The Assistant Vice President (AVP), Branch Operations provides strategic leadership, operational governance, and continuous improvement across Travis Credit Union’s ATM channel, branch technology ecosystem, cash management operations, and branch support functions. The role connects branch technology, self-service delivery channels, operational processes, and the frontline employee and member experience. It develops and executes enterprise strategies to optimize branch performance, improve operational efficiency, increase technology adoption, strengthen controls, and enhance service delivery across physical and self-service channels. The AVP is accountable for ATM channel strategy; branch tools and technology management; cash operations; operational performance support; process improvement; vendor partnerships; business continuity planning; standardization; and regulatory compliance. The role collaborates with Retail Banking, Information Technology, Digital Banking, Risk Management, Facilities, Finance, and other business leaders to align operational capabilities with organizational goals and member expectations. It leads efforts to modernize branch operations, use operational analytics, improve employee productivity, increase channel adoption, and develop scalable solutions. The AVP leads, trains, evaluates, coaches, develops, and motivates staff; sets and monitors performance goals; and fosters involvement, initiative, and teamwork. The position directly reports to the VP, Banking Operations and has overall management responsibility for department staff, including the Manager, Branch Support and the Manager, Branch Services and Cash Operations. Candidates must live within a reasonable commuting distance of the communities served by Travis Credit Union. For this hybrid role, candidates must reside within commuting distance of the corporate headquarters in Vacaville, California. The schedule is Monday through Friday and exempt. Employment visa sponsorship is not available.

Requirements

Bachelor’s degree in Business Administration, Finance, Operations Management, Information Technology, Engineering, Analytics, or a related field, or an equivalent combination of education and experience.
At least 10 years of progressive experience in financial institution operations, branch operations, ATM operations, branch technology, process improvement, cash management, or related disciplines.
At least 5 years of leadership experience with responsibility for teams, strategic initiatives, budgets, and operational performance.
Demonstrated experience leading technology-enabled operational transformation initiatives.
Strong understanding of branch operations, self-service channels, retail delivery systems, operational analytics, and financial institution technology environments.
Proven experience managing vendors, contracts, business cases, and enterprise-wide projects.
Proven expertise in enterprise cash management, including forecasting, ordering, transportation, controls, and multi-site cash operations.
Demonstrated experience leading operational transformation, technology implementations, large-scale projects, and organizational change.
Ability to use data, analytics, and performance metrics to drive operational improvements, standardization, compliance, and business decisions.
Ability to balance member experience, operational efficiency, risk management, and regulatory requirements.
Strong communication, presentation, and influencing skills across organizational levels.
Ability to build collaborative partnerships and gain support across business lines, operational teams, and external partners.
Must reside within a reasonable commuting distance of the communities served by Travis Credit Union; for this hybrid role, within commuting distance of its Vacaville, California headquarters.
Must have current authorization to work in the United States; employment visa sponsorship is unavailable.

Nice To Haves

Master’s degree.

Responsibilities

Lead, train, evaluate, coach, professionally develop, and motivate staff; set and monitor performance goals; encourage involvement, initiative, and teamwork; and build career development paths.
Develop and execute enterprise strategy for ATM services, branch technology platforms, self-service channels, cash management operations, and branch operational enablement.
Serve as the primary business leader connecting branch operations, branch technology, ATM services, cash management, and operational process improvement.
Oversee planning, deployment, support, maintenance, lifecycle management, and optimization of branch technologies, including ATMs, cash recyclers, kiosks, tablets, scanners, concierge devices, and teller technology.
Partner with Retail Banking leadership to identify operational challenges, prioritize opportunities, and implement technology and process solutions that improve branch effectiveness and member experience.
Drive branch operational performance through analytics, operational intelligence, workflow improvement, and process standardization.
Establish governance, operating standards, procedures, and service-level expectations for ATM operations, branch tools, and branch operational processes.
Develop multi-year roadmaps for branch channel modernization, self-service growth, branch automation, and operational efficiency.
Evaluate consumer and business banking trends and identify opportunities to improve service delivery through technology innovation, process redesign, and channel optimization.
Lead efforts to improve employee adoption and utilization of branch technology and self-service solutions.
Oversee ATM channel performance, availability, functionality, deployment, upgrades, and member experience.
Ensure appropriate cash levels at ATMs, branches, and vaults through forecasting, ordering, transportation, balancing, and reserve management.
Lead process improvement initiatives to reduce risk, improve productivity, eliminate operational friction, standardize processes, and create scalable business processes.
Use operational analytics, performance metrics, and business intelligence to inform executive decisions and identify improvement opportunities.
Lead vendor strategy, contract negotiations, performance management, and service delivery oversight for ATM, branch technology, cash management, and operational support partners.
Oversee branch infrastructure and operational readiness for new branch openings, remodels, relocations, and technology deployments.
Ensure compliance with ADA, PCI, regulatory requirements, internal controls, risk management standards, and operational governance frameworks.
Maintain satisfactory audit results through effective control design, risk mitigation, policy adherence, and corrective action management.
Lead business continuity, disaster recovery, crisis management, and operational resiliency planning for branch channels, branch technology, and cash operations.
Collaborate with Technology, Digital Banking, Facilities, Security, Risk Management, Finance, and Retail leadership to align priorities and execute initiatives.
Manage departmental operating budgets, capital expenditures, resource allocation, and financial performance within established goals.
Continuously identify opportunities to improve employee productivity, operational effectiveness, member experience, and organizational efficiency.