AVP, Rating Operations
About The Position
The AVP, Rating Operations provides strategic and operational leadership for a complex, multi-team rating operations function supporting Regional Shared Services. The position owns the short- to mid-term execution of the function’s strategy, including transformation, business process outsourcing expansion, automation, workforce redesign, service delivery, quality, financial performance, and leadership continuity. Leading through managers and team leaders, the AVP establishes business plans, operating procedures, decision rights, performance standards, and talent strategies that support long-term enterprise objectives and enable sustainable results. The role is accountable for major operational decisions, complex problem resolution, and the effective management of human, financial, vendor, and technology resources across multiple teams and locations. The AVP represents Rating Operations with executive leadership, Finance, underwriting partners, technology teams, and external service providers. Within defined authority, the position acts on behalf of the VP, progressively reduces reliance on the VP for routine and defined strategic decisions, and builds a strong succession bench for critical leadership and operational roles.
Requirements
- Bachelor’s degree preferred or equivalent experience.
- 10+ years of leadership experience in operations, transformation, underwriting operations, or a related field.
- Proven success leading large, multi-team organizations and driving operational change.
- Experience with transformation initiatives such as automation, outsourcing, workforce redesign, or shared services.
- Strong financial acumen with budget, forecasting, and business case accountability.
- Demonstrated ability to develop leaders, build succession pipelines, and retain top talent.
- Proficiency with Microsoft Office and reporting/analytics tools.
- Flexibility to work outside normal business hours as needed.
- Occasional travel required.
Nice To Haves
- Insurance or financial services experience preferred; commercial underwriting operations and PolicyCenter experience are a plus.
Responsibilities
- Lead the execution of Rating Operations strategy, setting priorities, performance goals, and resource plans.
- Oversee multiple teams and managers to ensure efficient, high-quality rating and policy administration operations.
- Drive transformation initiatives, including automation, process improvement, outsourcing strategies, and operational modernization.
- Partner with underwriting, technology, finance, and vendor teams to improve scalability, productivity, and service delivery.
- Own operational performance, including quality, service levels, productivity, cost management, and customer experience.
- Manage budgets, forecasting, business cases, and financial performance while ensuring regulatory compliance and risk controls.
- Provide executive-level reporting and influence key stakeholders across the organization.
- Lead organizational change, workforce planning, talent development, succession planning, and employee engagement.
- Foster a culture of accountability, collaboration, continuous improvement, and operational excellence.
Benefits
- Health
- Dental
- Vision
- Life
- Disability
- Wellness
- Paid Time Off
- 401(k)
- Profit-Sharing plans
- Eligible to participate in the annual discretionary bonus program.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
